Help make every journey a little easier.TravellersAid is expandingour Melbourne Airport Assist service, andwe'relooking for friendly, adaptable Mobility Assistants to join ourteamat Melbourne Airportand support travellers when they need it most.
Full Drivers License is required for the role.
Pleasenoteflexibility isrequiredto work shifts between3:00am and 1:00am, including early mornings, nights, weekends and public holidays. To support our service delivery, candidates must be available for a minimum.
What's in it for you?
- Casual opportunities available ($34.87 per hour plus penalty rates where applicable)
- Permanent part-time and full-time opportunities available
- Adaptable rosters across a 7-day operation between 3:00am and 1:00am
- Salary packaging benefits
- Meaningful work that makes a real difference every day
- Full training provided, including buggy operation
- Paid First Aid, paid parking and uniform provided
What will you bedoing?
No two shifts are exactly the same, but you can expect to:
- As part of theMelbourne Airport Assist team,you'llhelp travellers with mobility and accessibility needs navigate the airport with confidence and independence to movebetween car parks, check-in areas, baggage halls, and passenger pick up and drop off zones.
- Safely transport passengers using airport buggies and powered wheelchairs
- Spot opportunities to assist passengers who may benefit from additional support
- Build positive connections with travellers and help make their airport experience less stressful and more enjoyable
- Work closely with airport staff and service partners to ensure a smooth and coordinated experience
- Promote Travellers Aid services so more people can access the support available to them
About you
You'llbe someone who:
- Has experience delivering great customer service
- Holds a current driver's licence (essential)
- Enjoys meeting and helping people from diverse backgrounds
- Communicates confidently and respectfully
- Remains calm and professional when things get busy
- Can work independently and adapt to changing situations
- Is physically capable of standing and walking for extended periods and assisting with luggage when required
- Brings empathy,patienceand a genuine desire to help others
About Travellers Aid
TravellersAid is about access and inclusion. Across all our services,we’recommitted to ensuring that everybody canparticipatein our community. We take pride in the diverse backgrounds of our teamreflectthe communities in which we work.
At Melbourne Airport, Travellers Aid delivers theMelbourne Airport Assist service, providing mobility and connectionassistanceto passengers with disability, temporary injury, age‑related mobilitychallengesand others whobenefitfromadditionalsupport while travelling.
Learn more about us at www.travellersaid.org.au
What we stand for at Travellers Aid:
- We empower people by providing choice,independenceand freedom to travel.
- We are nimble and responsive tothe changingneeds.
- Respect for the individual is at the heart of what we do.
- We are compassionate to the challenges faced by others.
- We enhance people’s capacity to be their best and live life to the fullest.