SEE Administration and Participant Support Officer

MTC FutureReady is an independent social enterprise that is here to help people take practical steps towards real progress. Our focus is to empower people from all backgrounds to improve their skills and their employment prospects.

Our targeted training programs, meaningful employment services and unbeatable support are all designed to bring about fresh possibilities and drive life-changing transformation. Every year we support more than 20,000 people with current skills, confidence and opportunities across New South Wales, Queensland, Victoria and the ACT.

About the Role

The SEE Administration and Participant Support Officer is a part-time contract role through to July 2027, working Monday to Friday from 9:00am to 2:30pm, supporting participants to overcome employment barriers, remain engaged in training, and achieve sustainable employment outcomes. The role also assists with the day-to-day operation of the SEE site through administration, customer service, stakeholder engagement, and participant support.

Reporting to the SEE Area Manager, you’ll play a vital role in delivering exceptional customer service and providing efficient administrative support to the designated SEE site, staff and local referring agency network.

Key duties of this role include:

- Provide administrative support to SEE staff, including creating participant commencement files, preparing classroom resources, coordinating appointments, and assisting with meetings and site activities.
- Maintain accurate participant records and manage data entry, claims, reporting, and compliance requirements across Salesforce, Workforce Australia, and other MTC systems.
- Support site operations by maintaining WHS, complaints, and other operational registers, while contributing to the improvement of administrative processes and procedures.
- Deliver high-quality customer service by responding to enquiries, welcoming participants and visitors, booking appointments, and coordinating referrals.
- Provide one-on-one and group-based coaching, mentoring,



and participant support to help individuals overcome barriers and progress towards employment or further education.
- Build and maintain effective relationships with participants, community organisations, employers, and service providers to enhance participant outcomes and engagement.
- Develop and implement tailored support plans, activities, and co-case management strategies, including referrals for participants requiring intensive support such as mental health, homelessness, domestic violence, or drug and alcohol services.

About You:

The ideal applicant we are seeking will have:

- Strong administration and computer skills, with experience using Microsoft Office, case management systems, data entry platforms, and maintaining accurate records and reporting.
- Demonstrated experience in participant support, case management, community services, employment services, or a similar client-focused environment.
- Excellent communication and interpersonal skills, with the ability to build effective relationships and engage with people from diverse cultural, socio-economic, and non-English speaking backgrounds.
- Strong customer service, coaching, mentoring, conflict resolution, and problem-solving skills, with the ability to manage challenging situations professionally and sensitively.
- Highly developed organisational and time management skills, with the ability to prioritise competing tasks, work independently, meet deadlines, and adapt to changing priorities.
- High level of professionalism, confidentiality, discretion, attention to detail, and sound judgement when managing participant information and workplace matters.
- Commitment to compliance, quality, workplace health and safety, continuous improvement, professional development,



and adherence to organisational policies, procedures, regulatory requirements, and ISO standards.

Why Choose Us

For us, it’s more than just work. At MTC we help people take meaningful steps forward in work, and in life. When you join us, you’ll become part of a purposeful, empowering and rewarding workplace. The bonus is that the experiences, support, and training you gain here will also help you grow as an individual.

We are an equal opportunity employer, and at MTC, you will be working in a diverse and inclusive environment. Aboriginal and Torres Strait Islander peoples and people with lived experience of disability are welcome and strongly encouraged to apply. If there are reasonable adjustments to a recruitment process, role, or your work environment to help you, let us know.

Our core values of empathy, innovation, collaboration, and achievement, create a people-centric culture that empowers us to do what it takes for our customers to know that they matter.

We offer great benefits when you join the MTC team:

- Salary packaging (including meal and entertainment benefits) which means more in your take-home pay and novated leasing options
- Access to retail and lifestyle discounts and benefits
- ME Days providing an opportunity to focus on your wellbeing and spend time with friends and family
- Career growth and development opportunities including comprehensive on the job training
- Recognition and Reward scheme including regular peer nominated Awards
- Employee Assistance Program with access to free confidential counselling
- Free flu vaccinations and other health and wellbeing initiatives
- Flexible working arrangements
- Paid Parental leave

As part of our commitment to the safety of the children and vulnerable communities we work with, you will be required to undergo a Nationally Coordinated Criminal History Check and maintain a valid Working with Children Check (funded by you).

As this role requires access to Workforce Australia systems, you will be required to set up a myID account.

#J-18808-Ljbffr

📌 SEE Administration and Participant Support Officer (Maitland)
🏢 MTC FutureReady
📍 Maitland