Primary Details

Time Type: Full timeWorker Type: Employee

- Location: Parramatta or Melbourne
- Type: Permanent full-time opportunity
- Hybrid role, happy to talk flexibility

The opportunity

Join our Farm & Householder and Catastrophe Claims teams, where you'll manage end-to-end property claims across a diverse portfolio. From water damage and fire losses to theft, malicious damage and large-scale catastrophe events, you'll play a critical role in helping customers recover when they need us most

This hybrid role offers the chance to work autonomously while being part of a fast-paced, supportive team that values resilience, trust, and a strong work ethic.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’rean international insurer with more than 13,000 people working across 26 countries – which meanswe’rebig enough for your ambitions, yet small enough for you to make a real impact.It’san exciting time.We’rebuilding momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team,you’llget to spend every day working with people who are passionate,talentedand kind.

Your new role

- You will take ownership of end-to-end property claims management across a variety of perils, including water damage, fire, theft and malicious damage, as well as catastrophe-related claims arising from hail, cyclones, floods, bushfires and severe weather events.
- Apply case managementexpertiseto assess, process,



and resolve claims efficiently and empathetically.
- Handle property claims with accuracy and compliance, ensuringtimelyand fair outcomes for customersimpactedby catastrophic events.
- Operate independently in a hybrid setting while contributing to a high-performing, collaborative team.
- Demonstrate resilience and sound judgement in a fast-pacedenvironment.

About You

- Experience in claims, case management, customer service, banking, insurance, or broader financial services environments, with strong customer focus and the ability to manage multiple priorities.
- Demonstrated portfolio management experience, managing multiple claims or clients concurrently.
- Confident engaging with a wide range of stakeholders, withstrong communicationand relationship management skills.
- Proven ability to navigate competing priorities, resolve conflict, and make sound decisions in a fast-paced environment.
- High attention to detail with a strong focus on quality and compliance.
- Customer-focused mindset with experience in roles involving multiple touchpoints and service delivery.
- Excellent project management, communication and stakeholder engagement skills, with the ability to proactively remove barriers, drive accountability across all parties,



and deliver timely customer outcomes.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- Life Leave, supporting the life events we all experience, leaving your annual leave for rest

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
- 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
- Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

Skills

- Case Management
- Claims Settlement
- Collaboration Tools
- Communication
- Critical Thinking
- Customer Service
- Data Privacy
- Detail-Oriented
- Insurance Policies
- Intentional collaboration
- Managing performance
- Prioritization
- Problem Solving
- Risk Assessments
- Standards ComplianceApplication Close Date: 29/10/2026 11:59 PM

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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📌 Claims Officer (Melbourne)
🏢 Qbe Insurance Group
📍 Melbourne