About Client: Infinity Retail Services Pty Ltd Infinity Retail Services Pty Ltd provides high-quality and reliable cleaning and detailing services across Queensland. The company is looking for a motivated and organised Contract Administrator to support operational teams across Toowoomba and Brisbane, ensuring effective contract management, service delivery and client relationships.
Duties and Responsibilities
- Develop, review and negotiate contract variations relating to cleaning services, operational programs, projects and client requirements
- Prepare, monitor and maintain budgets, profit and loss (P&L;) reports, and operational performance records
- Coordinate and oversee service delivery to ensure contractual obligations and agreed service levels are met
- Maintain regular communication with clients through weekly or monthly meetings and progress updates
- Administer client contracts and maintain accurate contract records
- Ensure the timely completion of new contract documentation and related paperwork
- Identify and assist with new business opportunities to support business growth and expand client services
- Coordinate staff management, training and performance audits to maintain service quality and operational standards
- Prepare operational reports and provide regular updates to senior management
- Monitor compliance with workplace health and safety requirements, policies and procedures
- Plan and coordinate additional works requested by clients, monitor progress, and follow up after completion to ensure work meets agreed requirements and client expectations
Essential Qualifications
- Diploma or higher qualification in Business, Business Administration, Commerce, Management, Contract Management, Project Management, or a related field
Experience
- Minimum 3 years of relevant full-time experience in contract administration or in a similar role
- Experience in the cleaning industry, facilities management, or contract administration is highly desirable
Key Competencies
- Solid customer service focus
- Excellent organisational and time management skills
- Strong attention to detail
- Friendly disposition with a proactive, positive and can-do attitude
- Good written and verbal communication skills
- Ability to prioritise tasks and meet deadlines
- Current and valid driver’s licence (essential)
- Understanding of workplace health and safety requirements
- Comprehensive understanding of cleaning operations, methods and procedures
- Excellent interpersonal and customer service skills