Select how often (in days) to receive an alert:

At the NSW Department of Education , we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

- Temporary Full-Time until 30 June 2028 x 7 roles
- Located in Parramatta with flexible working, a supportive team, and opportunities to grow
- Salary ranges from $113,574 to $125,720 pa plus superannuation and annual leave loading

About the role

Rewarding opportunity to be a part of a team that supports schools and students in providing essential services and support. The role will:

- Identify, appraise and advise on child protection issues and response options to facilitate appropriate referral pathways for students and/or families at risk of harm or in need of assistance.
- Some roles may require attendance at schools or conferences to present professional learning to school staff.
- Undertake assessments, provide advice in areas of child protection and wellbeing to schools
- Maintain accurate records of reports received via the Child Wellbeing Units electronic reporting system
- Provide appropriate referral pathways for students and their families in response to reports received into the Contact Centre, via phone or electronic reporting.
- Provide advice to the Child Wellbeing Units management on critical issues
- Work with management, customers, community partners and other government organisations to improve service delivery.

This role works within aninbound contact centreand it functions on a roster basis. Successful candidates need to be comfortable working in a contact centre environment. The Child Wellbeing Unit hours of operation are from 8:30am to 5:30pm Monday to Friday.





For further information please click here to view the role description

About you

The ideal candidate will have:

- Child protection practice and experience, including front line child protection work with families, and direct work with professionals within child protection.
- Strong written and verbal communication skills as well as the ability to convey empathy during difficult conversations
- Experience working in pressurised environments and show resilience working in stressful situations
- Demonstrated skills and experience in effective use of databases (such as ChildStory).
- Efficient data entry skills including proficient typing ability
- A working understanding of the legislation governing child protection within NSW.
- Child protection practice and experience, including front line child protection work with families, and direct work with professionals within the child protection context.

Essential requirements of the role

- Current and valid Working with Children Check Clearance for paid employment.
- Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
- Flex Leave entitlements, generous holidays & leave conditions
- Opportunities for advancement and mobility across the Department to support growth opportunities

Note:



The selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.

For role enquiries please contact Mel Zuzul at [email protected]

We welcome applications of all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team ([email protected]) or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles over the next 18 months, including temporary term or ongoing roles.

#J-18808-Ljbffr

📌 Assessment Officer (Parramatta)
🏢 NSW Department of Education
📍 Parramatta