Company Description

Swissôtel Sydney is a luxury five-star hotel located in the heart of Sydney’s business, retail and entertainment district.

The hotel boasts 369 beautifully appointed guest rooms and suites offering contemporary living for the up-to-date business and leisure traveler. Our facilities include our Ten Stories Restaurant, Arches Bar on Market, Meeting Rooms and Conferencing spaces including a heritage-listed ballroom seating up to 400 people, fully equipped fitness centre, outdoor swimming pool and award-winning Spa Centre, Spa and Sport.

Job Description

We currently have an opportunity for Front Office Superstar to join our fun and highly performing Front Office team as Full-Time Guest Service Agent All Rounder. As a Guest Service Agent All Rounder, your mission is to ensure our guests enjoy their stay with us by providing warm, responsive and luxury service.

Duties include but not limited to:

- Welcoming guests to the hotel whilst providing prompt, courteous and efficient check-in and check-out.
- Assisting guests with requests and creating memorable experiences.
- Ensuring timely and productive delivery of guest amenities and ensuring the security of our guests and their possessions.
- Assisting in-house and external guests via telephone calls and email enquiries.




- Daily liaison with inter-departments such as food & beverage and housekeeping for guest movements, requests and activities.
- Meeting and exceeding guest expectations and confident handling of customer complaints in an efficient and proactive manner.

This role falls under HIGA Level 3, with the following rates: Monday to Friday $27.97, Saturday $34.96 and Sunday $41.96.

Qualifications

What we are looking for:

- A natural ability to authentically connect with people.
- Excellent time management skills.
- Exceptional communication skills.
- Previous Front Office experience within a luxury environment is desirable.
- Previous experience with Opera or Opera Cloud is favourable.
- Flexibility to work various shifts including weekends, evenings and public holidays.
- A passion for hospitality and enthusiasm for people.
- Candidates to have Full time work rights in Australia.

Additional Information

Why work for Accor?

- Exclusive Heartist benefits, including worldwide hotel discounts.
- Career development with one of the world’s leading hospitality groups.
- Opportunities to grow within your property and across Accor’s global network!

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📌 Guest Service Agent All Rounder (Full Time) (Sydney)
🏢 Accor
📍 Sydney