Key responsibilities

Respond to customer emails and messages in a warm, clear, evidence-based way

Help customers choose and adjust routines (with support from our clinical team and existing protocols)

Proactively follow up with customers after purchase to check in on results and experience

Spot recurring product or experience issues and flag them to the team

Identify "hero" customers from support interactions and invite them to share reviews, photos or short videos

Use easy, structured prompts to turn casual praise into strong, specific testimonials (clear before/after, timeframes, what changed)

Organise and tag assets in a clear system (concern, product used, timeframe, rights granted, etc.)

Make sure our proof stays honest: raw, accurate, and aligned with a doctor-led brand (no misleading edits, no exaggerated claims)

Work with marketing to keep our "wall of proof" fresh across the website, emails and social

About you

Have 2+ years in customer service, CX, clinic reception, beauty retail, or a similar client-facing role

Are an excellent writer who can explain things simply and kindly

Are detail-obsessed:



filenames, tags, permissions and follow-ups don't slip through the cracks

Care deeply about honesty in skincare marketing and feel uncomfortable with overpromising

Are comfortable asking happy customers to share their stories on camera or in photos

Are curious about skin and willing to learn our product and protocol logic

Skincare or clinic experience is a big plus, but not required if you're willing to learn

About us

ESK is an evidence-based, doctor-led skincare brand founded by Dr Ginni, voted Australia's most trusted healthcare professional in 2022. Our products are used in medi-spas and clinics across Australia and the UK, and trusted by thousands of women who are tired of marketing claims that don't stack up. We pride ourselves on three things: Products that are backed by evidence, not hype; High-touch, human customer service; Real-world results shown through honest before-and-afters, reviews and stories.

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📌 Customer Care & Proof Coordinator (Sydney)
🏢 Evidence Skincare
📍 Sydney