The Ngoonbi Community Services Indigenous Corporation (Ngoonbi) was established in 1975 for the purpose of improving quality of life, health and access to affordable and quality housing to Aboriginal and Torres Strait Islander people. Ngoonbi's objective is to eliminate social disadvantage among Aboriginal and Torres Strait Islander people and to increase their participation within the community. Ngoonbi aims to maintain the highest standard of services for our clients within the Kuranda, Mareeba, Atherton and Mt Garnet region, delivering programs in aged care support and community programs.

Position Summary

The Care and Service Partner is responsible for client intake, assessment information gathering, care and service planning, reviews and client-related documentation at an identified aged care site. The role supports services to remain aligned with approved care plans, funding requirements and organisational policies. The position leads client service planning, intake and referral processes, and monitors whether client services remain consistent with approved plans. The Care and Service Partner works collaboratively with the Aged Care Team Leader to support safe and effective client services and escalates operational, workforce or staffing matters to the Aged Care Team Leader. The role focuses on client care and service delivery and does not hold HR or performance management authority.

Key responsibilities

- Client intake, assessment information gathering, care and service planning, reviews and client-related documentation
- Lead client service planning, intake and referral processes




- Monitor whether client services remain consistent with approved plans
- Work collaboratively with the Aged Care Team Leader to support safe and effective client services
- Escalate operational, workforce or staffing matters to the Aged Care Team Leader

About you

- Experience in Support at Home and / or Home Care Package Coordination
- Strong understanding of aged care programs and service delivery
- Confident in care planning, coordination, and documentation
- Strong communication and relationship-building skills
- Able to work independently and as part of a team
- Proficient in client systems and Microsoft Office
- Cert IV in Ageing Support, Community Services or related field (working towards) or relevant experience
- Blue Card & NDIS Worker Screening Clearance
- First Aid & CPR
- National Police Check
- Working Rights in Australia
- Current Driver's Licence
- Make a real difference in your local community
- Opportunities for professional development
- Values-driven Organisation
- Salary Packaging - increase your take home pay by up to $15,900
- Salary Packaging - Entertainment perks $2,650
- Commitment to Safety

Selection Criteria

- Candidates should address the following criteria in their application, providing relevant examples that demonstrate their skills, knowledge and experience.




- Demonstrated experience in aged care or community care service delivery, including care planning, review and coordination of services.
- Sound knowledge of aged care funding requirements, documentation standards and the delivery of services in accordance with approved care plans.
- Demonstrated ability to coordinate client intake, referrals and daily service delivery within available resources and required timeframes.
- Ability to monitor service quality, maintain accurate client records, identify changes in client needs or emerging risks, and escalation concerns appropriately.
- Strong communication and relationship-building skills, including the ability to work collaboratively with care recipients, families, frontline workers, administration staff and external providers.
- Demonstrated ability to provide respectful, culturally appropriate services within Aboriginal and/or Torres Strait Islander community contexts.
- Strong organisational skills, sound judgement and the ability to manage competing priorities while maintaining confidentiality and professional boundaries.
- Certificate IV in Ageing Support, Community Services or a related field, or evidence of working towards an appropriate qualification.
- Current Open C Class Driver's Licence, First Aid and CPR certification, Blue Card, and NDIS Worker Screening clearance or National Police Check.
- Diploma in Community Services or a related qualification.
- Experience in intake and referral coordination within an aged care or community care environment.

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📌 Care and Service Partner (Atherton)
🏢 Ngoonbi Community Services Indigenous
📍 Atherton