Technology Business Analyst | Contract / Max Term Engagement Contract

Join FinXL's growing Digital Transformation Practice and drive an enterprise AI knowledge management re-platform engagement for an Enterprise Insurance company!

FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we have been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors. Working with FinXL gives consultants access to high-impact client engagements, our dedicated training platform for continuous upskilling, and a collaborative professional services workplace.

FinXL is seeking an experienced Technology Business Analyst to join our Digital Transformation consulting practice. In this engagement (offered as a Contract or Max Term Engagement Contract), you will become a key member of our team and be deployed with an Enterprise Insurance company on a high-profile transformation project. In this position, you will help lead an enterprise Knowledge Management re-platform initiative within a broader Contact Centre Transformation-transitioning legacy systems to a contemporary AI-enabled SaaS platform.

Responsibility

- Bridge business objectives and technical solution delivery through strategic thinking and structured analysis
- Elicit, analyse, and document detailed technical and functional requirements for the new platform
- Assess current IT capabilities, identify functional gaps,



and design scalable technology-driven solutions
- Collaborate across internal technology groups, enterprise stakeholders, and strategic SaaS vendor partners
- Support delivery across MVP design, build, enterprise data migration, archiving, and system decommissioning
- Align platform capabilities with wider contact centre transformation initiatives and organisational objectives
- Partner with cross-functional business divisions to drive operational readiness and business adoption

Key Skills & Experience

- Proven track record as a Technology Business Analyst delivering complex enterprise software solutions
- Demonstrated experience with knowledge management platforms, contact centre systems, or SaaS re-platforming
- Strong exposure to AI-enabled software solutions or modern enterprise digital transformation programmes
- Exceptional requirements elicitation, solution design, process mapping, and gap analysis capabilities
- Proven ability to collaborate effectively with strategic SaaS vendors and systems integration partners
- Outstanding stakeholder engagement and communication skills across diverse business and technical teams
- Prior consulting experience within enterprise insurance, financial services, or regulated environments is highly regarded

Why Join FinXL?

- Access FinXL's dedicated training platform for continuous upskilling
- Deliver a flagship AI-enabled knowledge management re-platform programme
- High-impact consulting engagement with an Enterprise Insurance leader

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📌 Technology Business Analyst (Sydney)
🏢 FinXL Professional Services Pty
📍 Sydney