At Casey Dentists, our reception team plays an important role in creating a positive patient experience and ensuring the smooth day-to-day operation of our practice.

We are seeking a professional, organised and reliable Receptionist who takes pride in their work, communicates confidently and can manage competing priorities in a busy dental environment.

As the first point of contact for our patients, you will be responsible for delivering exceptional customer service while coordinating appointments, managing patient enquiries, maintaining accurate records and supporting the clinical team to keep the practice running efficiently.

This role would suit someone who is proactive, detail-oriented and comfortable taking ownership of their responsibilities, with the ability to work independently while contributing positively to a team.

Key responsibilities

Patient service and communication: Provide a professional, welcoming experience for patients in person and over the phone, manage enquiries, screen and direct calls, and ensure messages are recorded and followed up appropriately.

Appointment coordination: Manage appointment bookings, confirmations and follow-ups, maintain an accurate and efficient appointment book, and support effective patient flow throughout the practice.

Patient administration: Complete patient check-in procedures, verify relevant patient information and maintain accurate, up-to-date records across practice management systems.

Accounts and payments: Process patient payments, collect deposits and outstanding fees in accordance with practice policies, and complete daily banking records and scheduled banking procedures.

Claims and eligibility: Verify eligibility and process applicable CDBS and DVA claims accurately and within required timeframes.

Administrative support: Manage incoming and outgoing correspondence, emails, scanning, electronic filing and the distribution of information to the appropriate team members.

Practice coordination: Communicate effectively with dentists, dental assistants and management to support daily operations, minimise disruptions and ensure key information is passed on promptly.

Confidentiality and compliance: Maintain patient privacy and confidentiality while following practice procedures and relevant administrative requirements.

Reception and supplies: Maintain a clean, organised and welcoming reception area, monitor office supplies and amenities, and report reordering requirements to the Procurement Officer.

Continuous improvement: Identify administrative discrepancies, system issues or opportunities to improve efficiency, and communicate these to the appropriate team member.





About the role

At Casey Dentists, our reception team plays an important role in creating a positive patient experience and ensuring the smooth day-to-day operation of our practice.

We are seeking a professional, organised and reliable Receptionist who takes pride in their work, communicates confidently and can manage competing priorities in a busy dental environment.

As the first point of contact for our patients, you will be responsible for delivering exceptional customer service while coordinating appointments, managing patient enquiries, maintaining accurate records and supporting the clinical team to keep the practice running efficiently.

This role would suit someone who is proactive, detail-oriented and comfortable taking ownership of their responsibilities, with the ability to work independently while contributing positively to a team.

Key responsibilities

- Patient service and communication: Provide a professional, welcoming experience for patients in person and over the phone, manage enquiries, screen and direct calls, and ensure messages are recorded and followed up appropriately.

- Appointment coordination: Manage appointment bookings, confirmations and follow-ups, maintain an accurate and efficient appointment book, and support effective patient flow throughout the practice.

- Patient administration: Complete patient check-in procedures, verify relevant patient information and maintain accurate, up-to-date records across practice management systems.

- Accounts and payments: Process patient payments, collect deposits and outstanding fees in accordance with practice policies, and complete daily banking records and scheduled banking procedures.

- Claims and eligibility: Verify eligibility and process applicable CDBS and DVA claims accurately and within required timeframes.

- Administrative support: Manage incoming and outgoing correspondence, emails, scanning, electronic filing and the distribution of information to the appropriate team members.

- Practice coordination: Communicate effectively with dentists, dental assistants and management to support daily operations, minimise disruptions and ensure important information is passed on promptly.

- Confidentiality and compliance:



Maintain patient privacy and confidentiality while following practice procedures and relevant administrative requirements.

- Reception and supplies: Maintain a clean, organised and welcoming reception area, monitor office supplies and amenities, and report reordering requirements to the Procurement Officer.

- Continuous improvement: Identify administrative discrepancies, system issues or opportunities to improve efficiency, and communicate these to the appropriate team member.

About you

We are looking for a professional, organised and proactive individual who takes pride in their work and understands the importance of accuracy, efficiency and exceptional patient service.

The successful applicant will demonstrate:

- Strong communication skills and a professional, patient-focused approach to customer service.

- Excellent attention to detail, with a commitment to maintaining accurate patient records, bookings and administrative information.

- Highly organised, with the ability to prioritise competing tasks in a busy reception environment.

- Proactive and accountable, with the ability to work independently, take ownership of responsibilities and follow tasks through to completion.

- Professional approach to patient confidentiality, privacy and compliance with practice policies and procedures.

- Strong problem-solving skills, with the ability to identify discrepancies, resolve routine issues and escalation concerns appropriately.

- Collaborative team player who communicates clearly and promptly with colleagues and management.

- Confident computer skills and the ability to learn and use practice management software effectively.

- Reliable, adaptable and committed to maintaining consistent standards of service and administrative accuracy.

Previous experience in dental or medical reception will be highly regarded, particularly experience with appointment management, patient accounts and private health fund processing. However, we also welcome applicants with strong administrative experience who can demonstrate the skills, professionalism and initiative required to succeed in the role.

About us

Casey Dentists is an established dental practice in Townsville, dedicated to providing high-quality dental care in a welcoming, professional and patient-focused environment. Our team is committed to delivering exceptional patient experiences through compassionate service, teamwork and efficient practice operations. We value professionalism, reliability and a positive attitude, and are looking for a receptionist who shares our commitment to outstanding patient care and service.

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📌 Receptionist (Townsville City)
🏢 Casey Dentists Pty
📍 Townsville City