Key responsibilities

Respond to customer enquiries by phone, email and in person

Prepare accurate quotes for the right parts, using quote templates

Request information and site photos needed from customers before quoting

Check freight costs, especially for long-distance deliveries, and use FSP transport where it suits

Enter and update enquiries, quotes and sales orders in Odoo

Receive customer purchase orders and attach them to the matching sales order

Record each customer's name and contact number on the order so the warehouse can deliver smoothly

Generate invoices and keep accurate records, including job folders on the server

Check and report on stock availability, pricing and delivery times

Arrange freight and keep customers updated on their orders

About you

Experience in sales, sales administration or customer service, ideally counter sales in a trade or mechanical business

Hands-on experience with quotes, order processing, invoicing and freight

Strong attention to detail and ability to check your work before it goes out

Excellent written and verbal communication skills

Confident using Microsoft Excel, Word and Adobe

Able to work independently, manage competing priorities and stay calm in a busy environment





A team player who enjoys working with customers

Keen to learn the technical side of fire systems products

Experience with Odoo or another ERP or CRM system (desirable)

Knowledge of the fire protection, building services or trade supply industries (desirable)

About us

Fire Systems Products (FSP) is an Australian-owned and managed wholesale distributor of fire detection and suppression systems for the fire industry. Since 2012, our team has supplied premium products, designs and services to fire contractors across Australia and overseas, shipping from our warehouse in Sydney's south. We work with leading brands, including Inergen, Sapphire, Ansul, Hygood, Vigilant and Firetrace. Our team knows these products inside out, and we put that knowledge to work finding the right solution for every client.

A permanent, full time role in a growing Australian-owned business

Full training on fire detection and suppression product range

A supportive team that helps each other hit our goals

Real opportunities to develop and grow your career

Quarterly sales incentive scheme, rewarding team sales and accuracy

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📌 Sales Assistant – Fire Systems Products (Sydney)
🏢 Fire Systems Products
📍 Sydney