AFCA is seeking a First Nations Customer Service Officer to deliver clear, accurate guidance across inquiries and complaints, with a focus on culturally appropriate support for First Nations people. You’ll be the frontline contact, building rapport and helping navigate AFCA’s processes with care and respect.
This role supports equity of access and reconciliation commitments, working within a fast-paced customer service setting and across multiple channels to resolve issues efficiently.
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📌 First Nations Customer Advocate — Hybrid Work & Impact (Melbourne)
🏢 AFCA
📍 Melbourne
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