Job Description

n

About Us

n
n

Symbio, part of the Aussie Broadband Group, is revolutionising global communications. Our platform delivers the full communications stack, from carrier infrastructure to enterprise collaboration solutions, across multiple Asia-Pacific markets. Our goal is to be the telco people love – our customers, team members, shareholders, and partners.

n
n

Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure.

n
n

Our culture is built on five values that guide everything we do:

n
n

Don't be ordinary, be awesome | Think BIG | No bullsh*t | Be good to people | Have fun

n

Are you graduating in 2026 or have you recently completed a degree in Marketing, Product Design, Service Design, User Experience, or a related discipline? Are you ready to launch your career in customer experience and work with a team dedicated to creating exceptional customer outcomes?

n
n

We are looking for an enthusiastic, curious and driven Graduate Customer Experience (CX) Coordinator to join our team commencing 9 February 2027. This is an exciting prospect to gain hands-on experience in a collaborative environment where you'll learn from experienced professionals, contribute to meaningful projects, and develop your skills from day one.

n
n

In this role, you'll help improve the customer experience across the Symbio Wholesale Division while building a strong foundation for your career in customer experience, insights and service improvement.

n

This role is based in Sydney, with a hybrid work model that combines office and remote working.

n
n

What you’ll be doing

n
n

n
- Gather, analyse and interpret customer feedback and CX data to identify trends, opportunities and actionable insights.
n
- Assist in enhancing and improving our brand, reputation, products,



services and operational support.
n
- Contribute to initiatives that help achieve business goals and customer experience KPIs.
n
- Collaborate with a broad range of stakeholders across the Symbio business.
n
- Support special projects that drive improvements and deliver meaningful outcomes for our customers.
n
- Assist with customer research activities, surveys and feedback programs.
n
- Follow a structured development pathway with mentoring, professional development opportunities and clear milestones designed to accelerate your growth.
n
- Participate in graduate program workshops, networking opportunities and development sessions alongside other graduates across the business.
n

n
n What we’re looking forn
n

n
- A degree in Marketing, Product Design, Service Design, User Experience, Business, Communications or a related discipline, completed within the last two years.
n
- While not essential, previous exposure to Customer Experience, Customer Service, Retail, internships, university projects, or work experience will be highly valued
n
- Strong analytical skills with the ability to investigate and solve problems methodically.
n
- Excellent written and verbal communication skills.
n
- Exposure to customer insight tools such as Qualtrics, SurveyMonkey, AI models, or similar platforms.
n
- Strong organisational and planning skills, with the ability to coordinate interviews, surveys and customer research activities.
n
- A creative and innovative mindset, always looking for ways to improve and add value.
n
- Strong stakeholder management and relationship-building skills.
n




- An interest in the technology and telecommunications industry.
n
- Effective time management and prioritisation skills.
n

n

n

We're looking for people who are curious, motivated and eager to learn. If you bring the right attitude, we'll help you build the skills.

n
n

#LI-Hybrid, #LI-MM1

n
n

Why Join Us

n
n

At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole selves to work. As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people."

n
n

We also give back to the communities we serve through our Pledge 1% commitment, community sponsorship programs, and paid community service leave for all staff.

n
n

The Good Stuff

n

n
- 26 weeks paid parental leave for permanent employees, for both primary and secondary caregivers (in addition to any government-paid leave)
n

n n
- Discounted internet up to the value of $109 per month
n

n n
- 20% off Mobile services
n

n n
- Fitness Passport for access to multiple gyms and pools across Australia
n

n n
- Flexible working arrangements
n

n n
- Employee Assistance Program (EAP)
n

n n
- Discounts with Specsavers, HCF, and many more
n

n n
- Monthly rewards and recognition
n

n n
- Internal training and development resources to support your career growth
n

n n
- Yearly Aussie merch allowance
n

n

n

Ready to Join?

n
n

Hit the apply button to submit your application and our team will be in touch!

n
n

Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.

n
n

For questions, reach out to [email protected]. Just note that all applications must be submitted via the job link.

n

n

📌 Graduate Customer Experience (CX) (Sydney)
🏢 Aussie Broadband
📍 Sydney