Hot Water Sydney / Howard Plumbing Sydney – Banksmeadow NSW

Fifty-five years of keeping Sydney’s buildings running, and you’d be running the board.

Howard Plumbing has been at this for over 55 years — one of the longest-established plumbing businesses in Sydney. We specialise in strata, commercial, real estate and residential plumbing across the Eastern Suburbs, CBD, Inner West and North Shore. The phones are busy, the Inbox is humming, and the days move fast.

We are looking for an experienced Scheduler to keep our team of plumbers moving. If you thrive in a fast-paced environment, love solving logistical puzzles and can stay calm when the phones won’t stop ringing, we’d love to hear from you.

Please note this role is based 5 days a week in our Banksmeadow office. Working hours are Monday to Friday 8:00am to 5:00pm.

About the role

You’ll be the hub of the operation, coordinating multiple plumbers across a steady flow of strata, real estate and residential jobs. Day to day, that means:

Scheduling and dispatching jobs across the team in SimPRO, with routing that makes sense for a patch that crosses the harbour

Booking access with owners, tenants and property managers and keeping strata managers and homeowners updated

Slotting in urgent and emergency work without throwing out the rest of the day

Handling calls and emails promptly and professionally





Working closely with the plumbers to cut travel time and keep the day productive

Prepare and submit client reports, service records, and other supporting documentation

Assist with invoicing, purchasing orders, and cost tracking

About you

Scheduling or dispatch experience in a busy trade or service business (plumbing experience highly regarded)

General understanding of trades/building services; in particular basic plumbing knowledge and terminology would be ideal

Familiarity with strata and real estate processes: work orders, tenant access and approvals

A clear, friendly phone manner with owners, tenants and agents

Robust organisation and attention to detail

A calm head when multiple urgent jobs land at once

Who you'd be joining

A highly experienced team, and office staff who understand plumbing. We're tight-knit, fun-loving, and built on a culture of mutual respect, hard work and good banter — good people, no drama, and a real sense of pride in what we do.

We're part of Hot Water Pro Pty Ltd alongside Hot Water Sydney — 35 years in hot water, from electric, gas, solar and heat pumps through to large-scale commercial systems.

What we offer

Competitive pay rate + super, depending on experience

Stable, ongoing work with a long-established business

Supportive leadership team with 50+ years of industry experience behind you

Onsite parking, close to Westfield Pagewood

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📌 Scheduler / Dispatcher | simPRO | Strata & Real Estate | 50 Years Established (Sydney)
🏢 Hot Water Sydney / Howard Plumbing Sydney
📍 Sydney