Department of Customer Service in Parramatta region seeks an experienced Legislative Advice & Assurance Lead to steer independent quality assurance and provide practical technical guidance on complex duties matters. This hands-on senior role balances strong legal interpretation with service delivery in a high-volume setting.
You will lead the team, calibrate checks, and report on trends, risks and customer outcomes, while shaping guidance and training to improve operations.
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📌 Senior Legislative Assurance Lead — Quality & Risk (Parramatta)
🏢 Department of Customer Service
📍 Parramatta
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