Foxtel Group is seeking a Retention Representative in Docklands to handle inbound calls from customers considering cancellation. You will sell the value of Foxtel while delivering top-tier service in a hybrid work setup with time in the Docklands office and work-from-home days, with parking and easy transport access.
The role focuses on reigniting customer passion, addressing vulnerable customers with empathy, and tailoring solutions based on viewing habits to maximise retention and satisfaction.