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We are a leading provider of Employment Services in Australia, dedicated to connecting individuals with sustainable employment opportunities.We are a company that beats to an Enterprising Heart and our mission is to inspire, support and guide participants to unlock their full potential. Our people are at the heart of everything we do!

What will you do?

Your role involves provision of a high-quality administrative and customer support such as:

- Respond to incoming calls, emails, and messages from program participants, employers, partners and staff providing exceptional customer service and addressing their inquiries and concerns in a timely manner.
- Deliver first-class service to customers by serving customers on the national customer service team lines and other customer contact channels
- Collaborate with employers to understand their staffing needs and job requirements and process the information in CRM to facilitate the matching of suitable candidates for available positions
- Receive customer feedback, complaint and desired resolution accurately and thoroughly.
- Maintain accurate and up-to-date records of interactions, ensuring that all stakeholder’s information and service details are correctly documented in the CRM system

Who are you?

Skills and experience we would like you to bring include:

- High level verbal and written communication skills
- Time management and organisational skills, and attention to detail
- Exceptional interpersonal skills with an ability to communicate with all levels of staff, clients, stakeholders and community
- Proven experience in a range of areas – ideally from sales, customer service, finance, marketing, recruitment and/or management delivery
- Understanding of Workforce Australia Guidelines and Disability Employment Service Guidelines (highly regarded)
- Understanding of eligibility check lists on Self Employment Assistance program (highly regarded)

A valid Police Check and Working with Children Check are mandatory requirements prior to commencement of employment. Successful candidates must set up a myID in order to access Government data aligned to role.

What can we offer you?

All Asurians enjoy a raft of Employee Benefits including:

- Access to career development opportunities
- Up to 15 weeks of paid Parental Leave
- Bonus Leave days
- Salary Sacrificing for Superannuation and Novated Leasing
- Employee discount program covering a range of goods and services

Asuria is proud to be recognised as a Diversity Council Australia (DCA) Inclusive Employer. This recognition reflects our commitment to fostering a diverse, equitable, and inclusive workplace where everyone is valued and supported to thrive. When you join Asuria, you’ll be part of a team that embraces people from all backgrounds, experiences, and abilities, ensuring that inclusion isn’t just a policy, it’s part of who we are.

Asuria is an Equal Employment Opportunity (EEO) employer, welcoming applications from people with disability, LGBTIQA+ individuals, and those from culturally diverse backgrounds, including Aboriginal and Torres Strait Islander peoples. As a Child Secure Organisation,



Asuria is committed to ensuring the safety and wellbeing of all children.

At Criterion, we don’t just offer jobs – we build careers. As a fast‑growing, family‑owned company with over 40 years in the industry, we take pride in delivering high‑quality aluminium partitioning systems, sliding systems, doors, and hardware accessories to the commercial and residential building sectors.

Our culture is Energetic, Committed, and United – values that drive us every day. You’ll feel it the moment you step into our vibrant, modern head office in Glendenning (Western Sydney), NSW. We’re looking for driven individuals who want to be part of a structured, high‑performance team, where success is recognised, and contributions are celebrated at every opportunity.

When you join us, you’re not just starting a new job – you’re setting yourself up for a long‑term career in a supportive, results‑driven environment that rewards hard work and fosters career growth.

Why You’ll Thrive as a Customer Service Representative

We’re looking for energetic, ambitious, and confident individuals who thrive in a fast‑paced customer service environment. If you love talking to people, problem‑solving on the spot, and taking ownership of your role, you’ll fit right in.

This is not a passive, script‑following customer service role. You’ll be expected to think on your feet, take initiative, and quickly learn our products to provide real value to our customers.

We’re not looking for people who just want a job—we’re looking for career‑driven individuals eager to develop their skills, grow into sales or leadership roles, and be part of a high‑energy, high‑performance team.

What You’ll Be Doing (Day‑to‑Day Responsibilities)

- Customer Interaction & Order Processing – Handle inbound enquiries, process customer orders, and enter them into our ERP system with precision and efficiency.
- Providing Expert Product Advice – Learn and understand our partitioning systems, sliding doors, and accessories, helping customers navigate options and find the best solutions.
- Managing Customer Cases & Problem‑Solving – Work with customers to resolve issues, track orders, and ensure seamless service delivery.
- Building Relationships – Engage with architects, builders, and subcontractors, adapting your communication style to build long‑term customer relationships.
- Working Cross‑Functionally – Collaborate with internal teams including sales, manufacturing, and logistics to ensure customer needs are met.

What You’ll Bring (Experience)

- Customer service experience – ideally in retail, hospitality, or a fast‑paced environment where multitasking and customer interaction are key.
- A natural problem solver – you enjoy finding solutions, making decisions on the go, and thinking creatively to assist customers.
- Confidence with humility – you take initiative but are also open to feedback, eager to learn, and driven to improve.
- Numeracy skills – comfortable with pricing, product calculations, and order processing in an ERP system.
- Adaptable communication skills – you’ll be speaking with architects, builders, and subcontractors,



so you need to adjust your approach for different audiences.
- A strong sense of responsibility – you take ownership of your work and can deliver results.

Structured Induction & Training Program – We set you up for success with a detailed, pre‑planned induction that helps you:

- Gain exposure to all departments in the business, so you understand how we operate.
- Meet key stakeholders across sales, manufacturing, and operations.
- Get hands‑on product training to become an expert in partitioning systems, sliding doors, and accessories.
- Receive ongoing mentorship and structured check‑ins to ensure you’re supported every step of the way.

What’s in It for You?

- Competitive Salary & Performance Bonuses – $65k-75k + Super + Profit‑Sharing Bonus (paid after 6‑month probation).
- Annual Salary Reviews
- Tools for Success – Laptop provided to ensure efficiency in your role
- A Social & Supportive Team – Be part of a collaborative, high‑energy group that works hard but knows how to have fun.
- Modern, Open‑Plan Workspace – Work in a state‑of‑the‑art environment designed for teamwork and productivity.

At Pepper Money, we've spent more than 26 years helping people achieve their goals. Today, we're one of Australia and New Zealand's leading non‑bank lenders, supporting more than half a million customers with a range of lending solutions. While we're proud of our growth and success, it's our people, partnerships and willingness to do things differently that continue to drive us forward.

As a Customer Service Specialist - Mortgages, you'll play a critical role behind the scenes to ensure our customer operations run smoothly and accurately. Working across a broad range of servicing and operational activities, you'll help deliver positive customer outcomes while maintaining strong financial controls, regulatory compliance and operational excellence. This permanent opportunity is ideal for someone who enjoys solving problems, working with complex transactions and being the go‑to person for getting things right. Successful candidates must be flexible and available to work some weekend shifts as part of their regular roster.

- Process customer refunds, payouts, BPAY transactions and account adjustments with a high degree of accuracy.
- Investigate transaction discrepancies, unallocated funds and payment allocation issues.
- Respond to customer, solicitor, government and third‑party information requests.
- Support Consumer Credit Reporting (CCR) activities, including corrections, disputes and bureau reporting matters.
- Maintain accurate records and ensure compliance with privacy, regulatory and business requirements.
- Work closely with internal stakeholders including Customer Service, Sales, Legal, Risk and Compliance teams.
- Contribute to reporting accuracy, operational controls and continuous improvement initiatives.

Our values guide how we work, make decisions and support each other. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play.

Our Recruitment Process:

Applicants will go through initial screening, followed by your face‑to‑face interview with the reporting manager. Successful candidates will be able to demonstrate their experience and ability to meet the responsibilities described above. All applications are processed fairly and transparently.

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📌 Banking Customer Service Specialist – Service Excellence (Sydney)
🏢 Nice
📍 Sydney