At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies looking to expand their reach in Asia and beyond, we are dedicated to driving growth across our Business Units: Consumer Goods, Healthcare, Performance Materials, and Technology.
About the Role
The Customer Care Representative plays a key role in delivering an exceptional customer experience by building solid customer relationships and ensuring accurate, timely order fulfilment. This customer-focused role requires a proactive, solutions-oriented approach, with responsibility for managing orders through to delivery and escalating issues to the appropriate stakeholders when required.
What You Will Deliver
Act as the primary contact for customer orders, shipment updates and enquiries
Manage the end-to-end order process, from order entry through to fulfilment and service reporting
Respond to customer enquiries and resolve issues via phone and email in line with service standards
Handle customer orders, complaints and requests, escalating where required
Liaise with warehouses and transport providers to ensure on-time delivery and communicate issues proactively
Support inventory control, stock reconciliation, credit claims and stock returns
Monitor outstanding orders and take corrective action, keeping customers and account managers informed
Collaborate across departments to manage stock availability, shortages and obsolete inventory
Ensure orders are processed accurately and within company guidelines
Maintain product and service knowledge to effectively support customers
Record and manage customer complaints, ensuring timely resolution by relevant stakeholders
Contribute to continuous improvement, customer experience enhancements and operational efficiency
Demonstrate learning agility, accountability and a commitment to high performance and change
What You Bring
Qualification in Customer Service, Business, or a related discipline
2+ years' customer service experience within FMCG or grocery
Proficient in SAP and CRM systems
Strong communication, problem-solving and relationship-building skills
Customer-focused team player with a proactive and adaptable approach
Why Join DKSH
At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career.
If you're ready to take the next step in your career and be part of a rapidly growing, globally successful company that offers abundant opportunities for career advancement, we invite you to explore this exciting opportunity.
DKSH is proud to be an inclusive workplace that values diversity. We encourage applications from individuals of all backgrounds, experiences, and identities.
Please note: To be considered for this position, you must have the legal right to work in Australia.
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📌 Customer Care Representative (Sydney)
🏢 DKSH
📍 Sydney