Are you a customer service professional looking to build a meaningful career rather than simply taking on a job?
About Ume Loans
Ume Loans was established in 2009 and has since become widely recognised across Australia as the lender that offers customers a Financial Second Chance.
At Ume Loans, we prioritise our customers' potential over their history. We believe that if a customer can demonstrate their ability to repay a loan, they deserve a chance to access the financing they need. Our approach is rooted in empathy and understanding, allowing us to provide tailored solutions for those who may have faced challenges in the past, whether due to credit issues, financial setbacks, or other obstacles.
The Role
Our Account Management team works closely with customers who require support throughout their loan, such as helping them reschedule or catch up on missed payments, assisting with current loan balances, providing loan payout letters for customers who are in a position to finalise their loan, and even helping customers who have paid their loan well to access additional funds.
- You’ll be a part of a highly team-oriented team that make a real difference in people's lives every day right across Australia.
- You’ll be working within an experienced team who will be there to help you learn and understand our tried and tested account management process.
- In this role you will build rapport and relationships with a portfolio of our existing clients while helping them manage their loans and reach their financial goals.
- Part of the role is learning and improving your skills in negotiating and monitoring payment plans.
- Over time you will become confident enough to delve into our customers individual financial circumstances to fully understand their situation and negotiate the best outcomes for all parties.
Is this you?
- You thrive in a team environment and are excited to work from our modern Sunshine Coast offices.
- You have experience in customer service.
- You’re organised, great at managing your time, and love working towards clear goals.
- You enjoy solving problems and have a genuine passion for helping people.
- You’re confident with computers and comfortable using online systems.
Why Join Us? (Our Top 5)
- Be part of a well-established, fast-growing company with a strong national reputation.
- Get full training, support, and access to ongoing professional development.
- Work in a collaborative, fun, and high-performing team culture.
- Enjoy working with customers to achieve their financial goals
- Be rewarded for loyalty, high performance, and going the extra mile.
Career Pathway
We’re big on growth, both personal and professional. With commitment and performance, you’ll have opportunities to step up and progress through our proven career development pathway.
What’s on Offer
This is a full-time role with a competitive base salary plus a generous, achievable monthly bonus structure, giving high performers the chance to earn well above industry average.