Fixed term Full-time until June 2027 | SCHADS Award Grade 5 | Homebush-based, hybrid/versatile | Attractive NFP salary packaging

About us

Stepwise Community Services is a not-for-profit organisation committed to empowering individuals, families and communities through the provision of support services, information, advocacy, referrals, and capacity-building programs. Stepwise holds the auspice for the Burwood Women's Domestic Violence Court Advocacy Service (Burwood WDVCAS) with Legal Aid NSW as the funding body. The Burwood WDVCAS assists women who are experiencing domestic and family violence by providing support through advocacy, risk and safety assessment and referrals. We service the area between Burwood and Campsie Police Area Commands (PAC), including Burwood and Bankstown courts.

About the role

The Hearing Support Worker provides support to women experiencing domestic and family violence through advocacy, risk and safety assessment, and referrals. The role involves contacting clients, assessing risk, undertaking safety planning, explaining court processes, accompanying clients to court hearings, and liaising with Police, court staff, and other agencies to ensure clients have access to necessary supports and safe court attendance.

Key responsibilities

Contacting clients in a timely manner, assessing risk and undertaking safety planning in relation to clients' attendance at court for hearing

Explaining the court process and accompanying clients to court for hearing

Liaising with Police and court staff to ensure clients have access to remote witness facilities/AVL, safe rooms, qualified interpreters and other supports as needed

Liaising with Police, Sheriff's officers and court staff to support clients' safety at court (e.g., to prevent harassment or intimidation by defendants)

Where the accused is self-represented, working with Police and court staff to arrange a Court Appointed Questioner where available to ask questions on behalf of the accused





Arranging assistance with transport and childcare for clients to enable attendance at hearing

Assisting with the organisation of Police Prosecutor Clinics and attending the clinics each month

Liaising with the SAM Coordinator about clients at 'serious threat'

Providing relevant information and making referrals to assist clients with their ongoing needs

Developing and maintaining strong working relationships with key partners including Police, Local Courts, legal representatives and referral agencies

About you

Excellent organisational skills

Excellent communication skills, particularly in negotiation, advocacy, and conflict resolution

Knowledge of the dynamics, complexities, and legal and social welfare consequences of domestic and family violence

Understanding of the criminal justice response to domestic and family violence including ADVOs and criminal prosecutions

Knowledge of related legal matters such as family law, care and protection, migration, and victim's compensation issues

Ability to deliver services in accordance with the WDVCAP model of service delivery

Current clearance in relation to Working with Children and relevant NSW Police Force checks

Knowledge of and an ability to work effectively with interpreter services

NSW Driver's License and access to a car

What we offer

Not-for-profit salary packaging to increase your take-home pay

Additional paid wellbeing leave days

Flexible and hybrid working arrangements

The chance to shape the voice of an organisation making a genuine difference for diverse communities

Applications close on 6 November. Early applications are encouraged as interviews may be conducted prior to the closing date.

Stepwise Community Services is an Equal Prospect Employer. We welcome applications from all cultures, ages, religions, genders, LGBTQIA+ people, Aboriginal and Torres Strait Islander peoples, and people with disabilities. Employment is subject to a satisfactory National Police Check and current Working with Children Check.

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📌 WDVCAS Hearing Support Worker (Sydney)
🏢 Metro Assist
📍 Sydney