The QLD Product Support Advisor (PSA) at SMW represents the Maintenance team at site level in Queensland. This role directly reports to the SMW Maintenance/Product Support Manager.
Key responsibilities
- Provide day-to-day technical support, troubleshooting, reliability, and uphold the integrity of SMW's Drilling Rigs
- Contribute to strategy development, root-cause reliability analysis, and continuous improvement initiatives
- Upskill and mentor Site Supervisors and Maintenance team in best-practice standards and safe work practices
- Assist Planning Department with Part Identification, Maintenance Strategy and Work Scopes
- Continue OEM and Supplier Relationships
- Audit SMW Drill Fleet
- Liaise with rebuild team on Work Scope Development and Project Management
- Provide daily technical support for customers
- Support and develop personnel of the Maintenance Process at SMW
About you
- Solid mechanical aptitude with a relevant trade qualification such as a Certificate III/IV in Engineering or equivalent
- Hands-on experience maintaining heavy mining equipment
- Cat, Epiroc and Sandvik Surface Drill Knowledge
- Current Class C driver's license
- Available to take calls after hours and on weekends