Mounties Group is seeking an experienced Customer Service Manager / Duty Manager to lead the Harbord Diggers Club in Freshwater, NSW on a permanent full time basis. You will oversee daily operations across Food, Beverage, Gaming, Member Services, Dock & Cellar, and Kitchen, ensuring memorable guest experiences.
You’ll coach and develop staff, manage rosters, ensure compliance with liquor, gaming, and safety regulations, handle customer issues, and drive continuous service improvements.
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📌 Guest Experience Leader — Hospitality Service Manager (Freshwater)
🏢 Mounties Group
📍 Freshwater
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