Job Description

The Opportunity Set among beautiful gardens, Albany Creek Retirement Village is a welcoming community known for its friendly residents and strong sense of connection. With great on‑site amenities, flexible living options and convenient access to local services, it offers a secure and enjoyable retirement lifestyle. As aFood & Beverage Attendant,you’lldeliver excellent dining service,assistwith food preparation, help set up and pack down dining areas and events, and build meaningful relationships that enhance the daily lives of residents.In this role,you’lldo more than serve meals - you’llsupport our residents, foster meaningful connections, and help create a sense of community. We currently have a casual opportunity available helping our team on an ad-hoc basis with covering leave or when we need an extra pair of hands! Availability will be asked on application. Your Impact Use the POS system to take orders while providing friendly, attentive, and personalised service to residents Serve meals and drinks throughout service times, ensuring every dining experience is welcoming and enjoyable Assistwith light food preparation, including plating meals and preparing simple items such as salads Support the setup and pack-down of events and dining spaces,maintainingclean, organised, and inviting areas throughout the day. Build meaningful connections with residents, fostering a sense of community and belonging Whatyou'llbring Previouscustomer service or hospitality experience is desirable, but a willingness to work in a fast‑paced environment is most key Friendly, people-focused attitude with a genuine passion for customer service Strong communicationskills and a genuine interest in connecting with residents Enthusiasm for working in retirement living and making a positive impact Minimum of two (2) COVID-19 vaccinations (required) What we offer Casual Rate: $37.48/hr including casual loading+ superannuation + relevant award entitlements including penalty rates, overtime and allowances Part Time Rate: $29.98/hr + superannuation + relevant award entitlements including penalty rates, overtime and allowances Employee ReferralProgramand Employee Assistance Program Discounts to Health Insurance and Retail & Leisure partner providers Annual flu vaccinations and skin checks The opportunity to build meaningful, lasting relationships with residents and contribute to our retirement community The opportunity to work across our neighbouring communities Who we are As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company,we'reon an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide.We'rea dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.

Brave, bold, and bursting with energy,Crystalbrook Vincent is a five-star Hotel in Howard Smith Wharves . We are locally integrated with an environmentally conscious approach, and we embrace a love for art with contemporary design, sophisticated entertainment, luxury accommodation, radical events and stunning dining experiences.

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

THE ROLE:

We are seeking an enthusiastic, customer obsessed individual who has an unwavering passion and flair for all things Food & Beverage to join us at Fiume Rooftop Bar.

We can offer weekday through to weekend shifts hosting our valued guests in one of the most special venues in Brisbane. Our exceptional award‑winning venue thrives with personality and gastric delights to suit every taste.

ABOUT YOU:

The position reports to the Venue Manager and will work alongside a passionate and supportive team who believe in crafting incredible culinary experiences for all guests.





This role will suit a proactive person who is also excited to support our mixologists with barback tasks to ensure the smooth running of our fast‑paced cocktail bar.

You will need to demonstrate:

- Recent experience in food and beverage service in a high‑end environment
- A current QLD RSA Certificate
- Availability across a 5‑day roster including weekends- PM/late night shifts required
- A high standard of service and an agile, high‑energy personality
- An engaging, confident and guest centric character with a natural drive to provide memorable guest experiences

You will collaborate with our team and guests by:

- Demonstrating experience in cocktail, champagne, and wine service
- Supporting bar operations to ensure an elevated service
- Stock inventory and control
- Glassware management
- Bar set up and close
- Possessing an absolute passion for your craft
- A high standard of service and excellent attention to detail
- The ability to anticipate and respond to customer requests in a professional and timely manner
- A natural energy with a fun and positive attitude
- An innate ability to engage with our guests enhancing their experience and leaving them with lasting memories

Why Us:

You will work alongside exceptional people in a supportive, collaborative and agile environment.We are proud to offer a range of industry‑leading benefits that support your lifestyle, career and wellbeing including:

- 50% F&B; discount across all Crystalbrook restaurants and bars
- $99 room rates and a generous friends and family discount
- Enhanced parental Leave and lifestyle benefits
- A commitment to a green future through enhanced sustainability practices
- Access to our internal mobility program and team reward schemes
- Online learning and training with tailored career development pathways
- A culture of collaboration, elevating experiences and diversity
- Limitless career opportunities in a fast growing, dynamic environment
- Regular service recognition and team engagement events

We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.

Crystalbrook Collection is an award‑winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded.In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.

Experience Gold Coast (EGC) is a single, unified organisation that brings together HOTA (Home of the Arts), Destination Gold Coast, Study Gold Coast and Major Events Gold Coast. Formed in 2023, EGC plays a central role in driving the growth of the city’s visitor economy. EGC plays a pivotal role in supercharging outcomes across tourism, events, arts & culture and education, with a explicit objective of positioning the Gold Coast as the lifestyle capital of Australia.

About the Opportunity

As a Food and Beverage Attendant you will join our award winning three Chef Hat’s Culinary Arts team at Palette.

Palette offers a unique blend of art and food on the Gold Coast. Palette is renowned for working with a high attention to detail and providing the finest food experience. Fresh ingredients sourced locally, where possible, and prepared by a dedicated team led by Executive Chef, Dayan Hartill‑Law.

As Food and Beverage Attendant, you will be meeting and exceeding patrons and client’s expectation of food and beverage service, providing to the highest quality. You will also be assisting with the setup, delivery and pack down of events/functions.

To be successful in this role, you will have:

- High‑level of wine knowledge (desirable)
- High‑level of classic cocktail knowledge (desirable)
- Ability to retain a high level of knowledge around ingredients, cooking techniques and providence of ingredients (desirable)
- Positive and pro‑active attitude
- Exceptional customer service skills




- Prior food and beverage experience
- Food and beverage knowledge and a la carte experience an advantage
- Demonstrated practical experience in a restaurant or café
- Ability to use own initiative and work under pressure
- Ability to perform all physical requirements of the position
- Ability to work shifts including late nights, weekends and public holidays

Qualifications

- Responsible Service of Alcohol

Join us in creating unforgettable experiences at Experience Gold Coast!

Here’s what makes working with us special:

- Be Part of the Action: Work at the heart of the Gold Coast’s thriving arts and culture scene, where creativity and community come together.
- Exclusive Discounts: Enjoy discounts at all Food and Beverage outlets across the HOTA precinct, plus discounted tickets to cinema screenings, events and activities
- Wellbeing Support: Access Sonder, our comprehensive team member care and wellbeing service.
- Professional Development: Unlock learning opportunities through our Learning Lab, offering up to 1,000 courses to help you grow and thrive.

HOTA values diversity and inclusion and welcomes applications from people of all cultures, genders, ages, First Nations peoples, LGBTIQ+ communities and people with disability.

At The Star, we have developed a fair and consistent process for managing Multi‑hire opportunities across all properties. Our focus is on properly recording employees' work schedules while prioritizing their well-being throughout the process.

Your application will be reviewed by the leader of the department to which you are applying. They will contact you when Multi‑hire opportunities become available.

If your application is successful, you will be offered a contract for your Multi‑hire role. This contract must be signed and returned to People Services before you can begin any shifts under the Multi‑hire arrangement.

We are committed to ensuring that this process is transparent, fair, and focused on the best interests of our employees.

FAQ’s

How many Multi‑hire roles can I hold?
To ensure we can properly monitor your well‑being, you are permitted to hold a maximum of four (4) roles in total, three (3) Multi‑hire roles and your primary role.

I work as a Food & Beverage Attendant in one restaurant. Do I need Multi‑hire to work as a Food & Beverage Attendant in a different restaurant on the same property?
No, this does not count as Multi‑hire. If you wish to work in a different restaurant, please discuss the chance with your Leader, who will help facilitate this within the available options.

Can I swap my primary role contracted hours to my Multi‑hire role?
You must be rostered in accordance with the contract of employment for your primary role. For example, if your primary role is a Dealer with a minimum of 32 hours per 2‑week cycle, you are required to be rostered for those 32 hours. You cannot transfer these hours into your Multi‑hire role.

What if I work over 100 hours in 2 weeks across both my primary and Multi‑hire roles?
If your total working hours exceed 100 hours in a two‑week period, your Leader will review your schedule and may remove shifts from your Multi‑hire role to ensure you are sufficiently rested for your primary role.

What if I want to work this weekend but haven't received the contract for the Multi‑hire position?
You are not permitted to begin work until the contract for your Multi‑hire position has been signed and processed by People Services. Additionally, all Multi‑hire scheduling will now be handled exclusively through the proper process by Workforce Management.

Can I do Multi‑hire just to assist with one event?
Multi‑hire is not intended for one‑off occasions. It is designed to provide team members with opportunities to develop additional skills and advance their careers. If you are interested in assisting with a specific event, please speak with your Leader to explore other options.

What if I don't work in my Multi‑hire role for more than 3 months?
A review will be conducted every 3 months for active and inactive Multi‑hire roles. If you have not completed any shifts in your Multi‑hire role within 3 months, it will be ceased. This ensures that you maintain the necessary skills to perform the role effectively.

If I'm facing performance issues in my primary role, can I take on more shifts in my Multi‑hire role?
No, as your employment contracts are linked, your performance across both roles is subject to the same review process. If you are facing performance issues in your primary role, you may not be permitted to pick up additional shifts in your Multi‑hire role.

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