Positive with customers, organised and ready for something more?

You might currently work in customer service, administration, parts, stores, sales support or another customer-facing role and be looking for an opportunity to build on what you already know.

EMC Electric Vehicles, part of Varley Group, is looking for an Internal Sales & Customer Service Coordinator to join our team in Tomago.

This is a hands-on, varied role where you'll work across the customer journey, from the first enquiry and quotation through to order coordination, sales follow-up and after-sales support.

We can teach you our products. What we're looking for is someone who is great with customers, commercially minded, well organised and good at making sure things get done.

What You'll Be Doing

You'll be a key point of contact for EMC customers, working closely with our Sales, After Sales, Spare Parts and Administration teams to keep enquiries, quotations, orders and service requirements moving.

You'll be responsible for:

- Responding to customer enquiries by phone, email and online.
- Understanding customer needs and helping identify suitable vehicle solutions.
- Preparing quotations and following up with customers.
- Converting genuine enquiries into sales opportunities.
- Managing customer, quotation and sales information in the CRM.
- Keeping customers informed throughout the sales and delivery process.
- Building strong relationships with new and existing customers.
- Following up opportunities and supporting repeat business.
- Building your knowledge of EMC's electric vehicle range.
- Coordinating vehicle servicing between customers and service providers.
- Raising purchase orders and reviewing service invoices.
- Following up with customers after servicing is completed.
- Working across the EMC team to deliver a positive customer experience.





This isn't a traditional high-pressure sales role, but sales are an important part of the position. You'll follow up genuine opportunities, prepare quotations, build customer relationships and contribute to sales outcomes.

What We're Looking For

We're more interested in finding the right person with transferable skills than someone who ticks every box.

You could come from internal or counter sales, customer service, administration, parts, stores, warehousing, automotive, equipment or another customer-focused environment.

What will matter most is that you:

- Enjoy dealing with customers and building rapport.
- Communicate confidently by phone and email.
- Have strong administration and organisational skills.
- Can juggle enquiries, quotations and follow-ups without losing the details.
- Take ownership and follow things through.
- Are comfortable learning new systems, products and processes.
- Have some commercial awareness and are comfortable working towards sales outcomes.
- Enjoy learning about products and understanding how they meet customers' needs.
- Work well independently while still contributing to the wider team.

Experience with vehicles, parts, equipment, manufacturing or technical products would be advantageous, but it's not essential.

A Role You Can Grow Into

If you've already built good customer service, administration or product knowledge and you're ready for greater responsibility, this role gives you the opportunity to develop across:

- Internal sales and quotation management




- Customer relationship management
- CRM and sales pipeline management
- Product and technical knowledge
- Sales follow-up and conversion
- Order coordination
- After-sales and service support

You'll have clear responsibility for your customers and opportunities, while having the support to develop your product knowledge and internal sales capability.

About EMC Electric Vehicles

EMC Electric Vehicles specialises in low-speed electric vehicle solutions across a variety of customer applications.

As part of Varley Group, you'll join a specialist vehicle business backed by the capabilities and opportunities of an established Australian engineering and manufacturing organisation.

Why Join Us?

- Build valuable experience across customer service and internal sales.
- Learn a specialised and evolving electric vehicle product range.
- Work across the full customer journey, rather than just one part of the process.
- Build relationships with customers across different industries.
- Join a supportive, team-oriented team.
- Access career opportunities across the broader Varley Group.
- Discounted Fitness Passport membership.
- Employee Assistance Program.
- Commission opportunity linked to sales performance.

Think You Could Be a Good Fit?

You don't need to have Internal Sales Coordinator written on your current job title.

If you're good with customers, organised, comfortable following things through and ready to develop your commercial skills, we'd like to hear from you.

Whether your background is in customer service, counter sales, parts, stores, sales support, administration or a technical environment, your experience could transfer well into this opportunity.

Click Apply Now and submit your resume to join EMC Electric Vehicles, part of Varley Group.

📌 Internal Sales & Customer Service Coordinator (New South Wales)
🏢 Varley Group
📍 New South Wales