- Answer incoming customer calls in a friendly and qualified manner
- Call back new website quote enquiries within five minutes
- Follow up on missed calls and customer enquiries
- Assist with incoming calls alongside the existing AI phone assistant
- Answer basic questions about cleaning services, availability, and pricing
- Communicate clearly and confidently with Australian customers
- Follow up with customers who have already received cleaning estimates
- Provide quotes using the client's established price list
- Contact potential customers to help convert enquiries into bookings
- Record customer details and follow-up outcomes
- Refer unusual pricing questions or requests to the client
- Book cleaning jobs into the client's existing system
- Confirm customer details, addresses,



and cleaning requirements
- Assist with appointment changes and rescheduling
- Keep booking information accurate and organised
- Respond to customer SMS messages
- Monitor and reply to customer emails
- Follow up on outstanding enquiries
- Provide friendly and helpful customer service across all communication channels
- Maintain accurate customer records
- Keep track of outstanding quotes and follow-ups
- Update booking and enquiry information
- Notify the client of urgent customer matters
- Assist with basic administration as required

📌 Customer Service Representative for a Cleaning Services Industry in Australia (Home Based Part Time) (Melbourne)
🏢 Virtual Coworker
📍 Melbourne