This role will be responsible for both Customer Service and providing support to the Despatch Team. Ideally, we are seeking someone with a strong customer service background, logistics experience, and a good knowledge of Melbourne metropolitan suburbs and regional Victoria.
Key Responsibilities
Customer Service Responsibilities
- Handle inbound calls and enter bookings.
- Meet customer service KPIs and service targets.
- Resolve customer enquiries and complaints professionally.
- Escalate complex issues when required.
- Monitor call queues and escape delays.
- Liaise with Operations to ensure efficient service.
- Manage and respond to customer enquiries via inbox.
- Obtain and update Proof of Deliveries (PODs).
- Maintain customer task lists and records.
- Assist with reporting and administration.
- Follow workplace safety procedures and company values
Despatch Support Responsibilities
- Coordinate and monitor the courier fleet.
- Allocate and schedule jobs efficiently.
- Respond to driver, customer and staff enquiries.
- Assist with delivery times, addresses, PODs and charges.
- Use knowledge of local areas to assist with routing.
- Monitor driver performance and service levels.
- Problem-solve and make decisions in a fast-paced environment.
- Work independently and manage competing priorities.
- Ensure drivers and contractors follow safe work procedures.
- Promote a protected, respectful and compliant workplace.
We’re looking for someone who is:
- Reliable, punctual and organised
- Confident using computers
- Friendly and a good communicator
- Able to work in a fast-paced environment
- Local geographical knowledge
- Previous logistics or dispatch experience is desirable but not essential
What We Offer
- Monday – Friday,
- 2:00pm – 10:00pm
- Casual employment with consistent hours
- Supportive team environment
- On-the-job training
- Opportunity to develop skills and progress within the business
- Competitive casual hourly rate
We welcome applications from people of all backgrounds and cultures, including Aboriginal and Torres Strait Islander peoples, ages, religions, abilities, gender identities and sexual orientations.
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📌 Despatch / Customer service assistant (Melbourne)
🏢 Talent Acquisition Group
📍 Melbourne
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