Customer Information Management Officer

Sutherland Shire Council

Sutherland, Sydney NSW

Records Management and Document Control (Administration and Office Support)

Government to Local (Government and Defence)

Full time

Customer Service

Records Management

Information Management

Provide customer support and manage customer enquiries by processing incoming correspondence

Maintain accurate physical and electronic records

Help ensure customer information is captured and stored in line with records management practises

About Us

Sutherland Shire Council is committed to serving the community through effective customer engagement, reliable information management, and continuous improvement.

This role contributes to the efficient handling of customer correspondence and the integrity of Council’s records to support day-to-day service delivery.

About The Role

As a Customer Information Management Officer, you will help ensure customer information is managed accurately and efficiently. You will respond to customer enquiries and process incoming correspondence by scanning, classifying, and registering records so they can be accessed and used in support of Council’s Customer Strategy.

Key Responsibilities: The responsibilities of this position include: Respond to customer enquiries in a professional and timely manner, directing requests appropriately where required. Process incoming correspondence by scanning, classification, and registration to ensure records are accurate, searchable, and maintained. Use an Electronic Records and Document Management System to capture electronic and physical records in line with established procedures.

Maintain data quality by applying correct classification and ensuring records are stored consistently.

Who we’re looking for

You will bring demonstrated records management experience and an understanding of how to create, classify,



and maintain both physical and electronic records. You will be comfortable working with an Electronic Records and Document Management System and have attention to detail when handling customer correspondence.

Demonstrated experience working in a records management environment.

Demonstrated understanding of records management practises, including the creation, classification, and maintenance of physical and electronic records.

Experience using an Electronic Records and Document Management System for the capture of electronic and physical records.

Experience in the classification of records.

Join our Team and Grow with Us!

If you are ready to take on a challenging and rewarding role that makes a real difference in the community, apply now to join our team at Sutherland Shire Council!

Apply by uploading a cover letter and your resume outlining why we are a great fit!

Get your application in by 11.59pm: Sunday 1 November 2026

Interview date: Interviews will be facilitated within 2 weeks of the closing date

Package: 67,397 to 71,439 (full-time equivalent) gross p.a. plus 12% superannuation.

Hours of work: Temporary Part time. Working 21 hours (3 days) per week on a Monday, Tuesday and Thursday. Opportunity expected to be available for up to 12 months.

To benefit your wellbeing you will have access to fitness passport, employee assistance program, annual flu shots, and health and wellbeing programme and novated lease options.

Suitable candidates are subject to pre-employment screening which includes Reference Checks, Work Rights Verification, Identity and Functional/Medical History Checks, and will also include a Criminal History, Qualification and Working with Children Check. Employment is subject to clearance of all these checks.

Alison Wady, Talent Acquisition Business Partner *****@ssc.nsw.gov.au can assist with any recruitment related enquiries.

Posted: 24-10-2026

Salary: Attractive package will be offered to right candidate

📌 Customer Information Management Officer (Sydney)
🏢 Sutherland Shire Council
📍 Sydney