Koch & Co is seeking a hands-on Customer Service Manager to lead our Customer Care team. You will own people, processes and drive performance to ensure every order, enquiry and complaint is handled efficiently, reflecting our much-loved Australian brand.
This leadership role involves coaching staff, setting service standards, and coordinating rosters for peak periods while collaborating with senior leadership to continually lift customer satisfaction.
📌 Head of Customer Care — Lead Service Excellence (Sydney)
🏢 Koch
📍 Sydney
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