Service Lead - Public Waste & Cleansing

Your New Company
Join a large andprogressive metropolitan council committed to delivering high-quality servicesto the community. This organisation manages a diverse range of environmentaland public infrastructure services and is seeking an experienced leader tooversee the delivery of public waste and cleansing operations across a majorlocal government area.
Your New Role
As the ServiceLead - Public Waste & Cleansing, you will provide leadership and directionacross a broad portfolio of waste and cleansing services. You will overseecontractor performance, drive operational improvements, manage customer serviceoutcomes, and ensure the delivery of safe, efficient, and compliant servicesacross public spaces.
Keyresponsibilities include:
Leading contract management and procurement activities. Managing contractor performance and service delivery against KPIs. Investigating and resolving customer requests, enquiries and complaints. Driving continuous improvement initiatives and operational efficiencies. Leading stakeholder engagement across internal and external groups. Overseeing WHS compliance, governance requirements and operational risk management. Supporting technology improvements,



system implementation and service optimisation projects. Managing budgets and contributing to strategic business planning. What You'll Need to Succeed
To be successfulin this role, you will demonstrate:
Experience managing waste, cleansing, facilities, property, environmental or operational service contracts. Strong contract management and project delivery experience. Proven leadership and people management capability. Experience driving business improvement and organisational change. Solid stakeholder engagement and communication skills. Sound understanding of WHS requirements and compliance frameworks. Current NSW Class C Driver's Licence. What You'll Get in Return
Opportunity to lead an essential public service function. Diverse and high-profile operational portfolio. Collaborative and supportive leadership team. Competitive hourly rate. Immediate start available. Potential for extension based on performance and business needs.What You Need to Do Now
If you're anexperienced operational leader with a background in contract management,service delivery and stakeholder engagement, click 'Apply Now' or contactLauren Battista on
+61 2 8860 1698

#3024956

📌 Service Lead - Public Waste & Cleansing (North Sydney)
🏢 Hays
📍 North Sydney