Coordinate residential maintenance and warranty operations with autonomy.

Your new company:Our client is a highly regarded residential construction business with a strong pipeline of townhouse, medium-density and high-end residential developments across Victoria. Known for delivering quality projects and exceptional customer outcomes, the organisation offers a collaborative and supportive culture, modern systems, and genuine long-term career opportunities.

Your new role:An exciting chance exists for an experienced Maintenance or Warranty Coordinator to oversee the maintenance and warranty function across a portfolio of completed residential projects.
You will be the key point of contact for homeowners, residents and contractors, ensuring warranty requests and maintenance matters are managed efficiently and professionally.

Key responsibilities include:

- Managing a high volume of owner enquiries, warranty requests and maintenance cases.
- Coordinating trades, subcontractors and property access for inspections and rectification works.
- Monitoring and progressing maintenance schedules to ensure timely resolution of issues.
- Managing defect and warranty cases through a maintenance tracking system.
- Maintaining regular communication with owners, residents and contractors.
- Reviewing warranty claims and assisting with dispute resolution when required.
- Tracking work progress, reporting outcomes and maintaining accurate records.
- Supporting process improvement initiatives across maintenance and customer service functions.





What you'll need to succeed:To be successful in this role, you will have:

- Strong residential property management or maintenance coordination experience.
- The ability to manage a high volume of maintenance and warranty requests across multiple projects.
- Experience coordinating trades, contractors, inspections and property access.
- Excellent communication, organisational and stakeholder management skills.
- A proactive approach with strong follow-up and attention to detail.
- Experience using Visibuild or a similar defect and maintenance management platform.
- The ability to build strong relationships with customers, trades and internal stakeholders.
- Knowledge of residential construction, defects or warranty processes will be highly regarded.

What you'll get in return:

- Permanent full-time position with immediate start available.
- Long-term career progression within a growing residential builder.
- Opportunity to work across a diverse portfolio of residential projects.
- Collaborative and supportive team environment.
- Exposure to both customer-facing and operational leadership responsibilities.
- Opportunity to contribute to improving systems, processes and customer experience.

What you need to do now:If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Daniel Tomasetti now on 8562 4206
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

#3025013

📌 Warranty Coordinator (East Melbourne)
🏢 Hays
📍 East Melbourne