Customer Service & Inbox Management
• Manage the business Gmail inbox, responding promptly to customer enquiries.
• Answer incoming calls and follow up on missed calls, voicemails, and messages.
• Manage enquiries through Service.com.au, Facebook, Instagram, and other business channels.
• Collect customer details, property addresses, and job requirements.
• Prioritise important enquiries and keep the owner informed.
• Follow up on outstanding customer messages and requests.
• Ensure all customer enquiries are actioned.

Daily Job Management & Owner Support
• Manage the owner's calendar, appointments, and job bookings.
• Prepare daily schedules with customer names, addresses, appointment times, and job requirements.
• Keep the owner on track with scheduled jobs, priorities, and outstanding tasks.
• Provide reminders about appointments, quotes, and customer follow-ups.
• Check in with the owner as required regarding job progress and scheduling changes.
• Maintain daily and weekly task lists.
• Assist with planning upcoming jobs and appointments.
• Proactively follow through on administrative tasks without constant supervision.

NSW Geography & Job Scheduling
• Demonstrate a good understanding of NSW geography, suburbs, and the business's service areas.
• Use Google Maps to identify locations and estimate travel distances.
• Coordinate bookings based on customer locations and the owner's availability.
• Group nearby jobs together where practical to reduce unnecessary travel.
• Allow appropriate travel time between appointments.
• Confirm enquiries outside the usual service area with the owner.
• Communicate booking confirmations and changes to customers.

Quoting & Booking Coordination
• Contact prospective customers to discuss gardening and maintenance requirements.
• Gather information about property size, lawn conditions,



and services required.
• Assist with preparing and sending quotes using the owner's pricing guidelines.
• Refer unusual or complex jobs to the owner for pricing approval.
• Follow up on outstanding quotes to help secure bookings.
• Maintain records of quotes and confirmed jobs.
• Coordinate bookings with the owner's schedule.

Basic Invoicing & Bookkeeping
• Use the client's existing invoicing app to prepare and send customer invoices.
• Ensure invoices include the correct customer details, services completed, and agreed pricing.
• Issue invoices promptly following completed jobs.
• Keep invoice records organised and up to date.
• Track invoices that have been sent, paid, or remain outstanding.
• Follow up on unpaid invoices with customers when required.
• Assist with basic bookkeeping and recording business expenses.
• Organise receipts and supplier invoices.
• Maintain simple and accurate financial records for the owner.
• Provide basic summaries of outstanding invoices when requested.

General Administration & Business Operations
• Maintain accurate customer contact details and job records.
• Update spreadsheets tracking enquiries, quotes, bookings, and completed jobs.
• Organise business documents and customer correspondence.
• Keep track of outstanding administrative tasks.
• Help improve day-to-day administrative processes.
• Complete general administration and ad hoc tasks as required.

Social Media & Business Growth Support
• Respond to customer enquiries through Facebook and Instagram.
• Assist with maintaining the business's online presence.
• Schedule straightforward social media posts showcasing completed gardening work.
• Follow up with previous customers regarding repeat gardening and maintenance services.
• Assist with encouraging customer reviews and referrals.
• Help identify opportunities for ongoing maintenance bookings.

📌 Virtual Assistant for a Trades and Labor Company in Australia (Home Based Part Time) (New South Wales)
🏢 Virtual Coworker
📍 New South Wales