Repromed, part of the Monash IVF Group, are leading the future of reproductive care
Repromed is renowned for advancing the delivery of reproductive health services for contemporary lifestyles. As leaders in our field, we offer a dynamic workplace to those seeking to make a difference. You’ll be joining a team of multidisciplinary specialists who collaborate to improve the experience and outcomes for patients with care and compassion.

Repromed values each and every one of our employees
Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of Repromed gives you access to many benefits, including the following:

- A Learning & Development Framework that supports your professional development
- Access to a contemporary Employee Assistance Program for employee wellbeing; physical, mental, social and financial.
- Discounts on Repromed fertility and ultrasound services
- Paid Parental Leave - 12 weeks plus superannuation

A role with unique responsibilities

Patient Services Coordinators have a very important role at Repromed. You will be the first point of contact for a patient when they engage with our clinic. With exceptional service, underpinned by compassion and attention to detail, you will directly enhance the patient experience.

Under guidance from your Team Leader, your responsibilities will include:

- Telephony duties including triaging incoming calls and emails
- Greeting and directing patients to their ultrasound appointments
- Providing general administrative support to the team




- Delivering exceptional caring service to all patients
- Medical billing and receipting
- Managing patient bookings and monitoring clinic appointments
- Accurate data entry into the patient management system
- Providing practice management support to our Doctors as required

Are you the ideal candidate for us?
The ideal candidate will see their role as vital to the success of the organisation. Understanding there are ups and down in reproductive health, our Patient Services Coordinator will be sensitive to the needs of patients and will support their well-being through timely and considered communication. Ideally you will bring the following:

- Knowledge of medical terminology
- Previous experience with Medicare, medical billing and receipting
- Excellent telephone manner
- Exceptional computer and IT skills, Microsoft Office Suite essential
- Strong attention to detail
- Ability to work cohesively within a multi-disciplinary team
- Superior time management skills with proven ability to multitask
- Experience working within a Specialist setting will be highly regarded
- A willingness to embrace the Monash IVF Group principles – Care, Collaborate, Communicate, Commitment, Create.

We will require you to work across both our Dulwich and Mawson Lakes locations, and shifts range from early morning up to 8pm.

If you’re ready to join the brave leaders of reproductive care, please apply now.

All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy.

📌 Patient Services Coordinator (Dulwich)
🏢 Monash IVF Group
📍 Dulwich