23rd October, 2026

The Role

The Senior CSM position is a specialist role primarily responsible for the operational efficiency and delivery of the client service and value proposition.
Leading a small team of client support staff, the role will provide the administrative and operational experience to ensure an exceptional service to the advisory firms clients and referral partners.

Duties and Responsibilities

- Develop, implement, and maintain business processes and systems that drive efficiency and profitability
- Assist practice heads to develop and execute against strategic plans, including quarterly objectives
- Maintain client contact/service and implementation
- Contribute ideas/suggestions during team meetings and one-on-one with the management team

Skills & Experience

- 4-5+ years in an administrative/operations role
- 2 + years leadership experience
- A sound understanding of business systems and technology
- Investment products knowledge

If this sounds like you please apply via the link below or for a confidential discussion contact Chris Gordon on 0451 129 269

📌 Senior Client Services Manager / 2IC (Sydney)
🏢 Vivere Recruitment Group
📍 Sydney