Job Description
n
Customer Service Officer (Receptionist)
n
Eagle Farm, Brisbane | Full-Time Permanent
n
n
Join a Growing Healthcare Leader
n
n
RediMed is a prominent healthcare organisation with a national presence aiming to create a healthier, more resilient Australia. Our mission is to provide exceptional care through our multidisciplinary approach to end-to-end health solutions. We do this by offering a full range of health services including:
n
n
- Pre-Employment Medicals
n
- Health Surveillance and monitoring
n
- Injury Treatment
n
- Rapid Medical Intervention (including surgery)
n
- Drug and Alcohol testing
n
- Skin checks
n
- Vaccination clinics
n
n
With a team of expert Surgeons, General Practitioners, Physiotherapists, Occupational Therapists, Exercise Physiologists, Nurses, Medico-Legal Advisors and Administration Support Team. We pride ourselves on providing high-quality, patient-centered care in a supportive environment. Our team is dedicated to excellence, collaboration, and continuous improvement.
n
n
About the Role
n
We’re looking for an enthusiastic and customer-focused Customer Service Officer to join our team at our Eagle Farm clinic. An exciting time to join through a period of rapid growth due to an acquisition.
n
n
This is a busy, fast-paced role that offers genuine variety. You’ll be the face and voice of RediMed, supporting patients, clients, and visitors through face-to-face interactions, phone calls, emails, bookings, and a wide range of administrative tasks. There is also variety in working hours with shifts varying between the hours of 7:30am-5:30pm Monday – Friday.
n
n
No two days are the same. You’ll thrive if you enjoy keeping busy, helping people, and working collaboratively within a supportive healthcare environment.
n
n
What You’ll Be Doing
n
n
- Providing a professional and welcoming experience for patients, clients and visitors
n
- Managing clinic reception and patient arrivals
n
- Responding to a high volume of phone and email enquiries
n
- Scheduling appointments and coordinating bookings
n
- Monitoring patient flow and assisting with wait-time management
n
- Processing payments, invoicing and related administration
n
- Managing patient records and documentation to ensure accuracy and compliance
n
- Supporting a range of administrative and operational tasks across the clinic
n
- Assisting colleagues and collaborating with teams across the business as required
n
- Contributing to the smooth day-to-day running of a busy healthcare clinic
n
n
About You
n
You’ll be someone who genuinely enjoys helping people and delivering outstanding customer service in a quick-paced environment.
n
n
To be successful, you’ll bring:
n
n
- Excellent communication and interpersonal skills
n
- A positive, professional and approachable manner
n
- Strong organisational skills and attention to detail
n
- Confidence managing competing priorities in a busy environment
n
- Sound computer and technology skills
n
- A team-focused mindset and willingness to help wherever needed
n
- A patient-centred approach with care at the heart of everything you do
n
n
While not essential, experience in the following areas will be highly regarded:
n
n
- Medical, allied health or healthcare administration
n
- Pre-employment medicals or occupational health services
n
- Medicare and HICAPS processing
n
- Practice management systems such as Genie or similar software
n
n
n
Why RediMed?
n
n
- Free parking onsite
n
- Professional development support
n
- Birthday leave
n
- Salary packaging
n
- Fast-growing business with career progression opportunities
n
- Regular social events
n
- EAP support which includes financial advice.
n
n
n
Applicants of all skills and experience levels are encouraged apply for this position as full training will be provided.
n
n
To apply, click APPLY NOW or, email your resume to
[email protected] with a cover letter or, short paragraph outlining your suitability to the role.
n
📌 Customer Service & Administration Officer (Healthcare) (Brisbane)
🏢 Redimed
📍 Brisbane