Job Description

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About Transmax

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Transmax is an Intelligent Transport Systems (ITS) solutions provider and creator of the award‑winning STREAMS® platform, supporting traffic management centres across Australia to move millions of commuters and freight more safely and efficiently each day.

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Driven by improved outcomes for communities, we’re building the next generation of STREAMS, a modern, cloud‑based platform designed to support safer, smarter and more sustainable transport networks.

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About the Team

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As part of the Delivery group, you’ll join a collaborative Technical Support team working closely with Application Services, Infrastructure, Software Development and Site Reliability Engineering.

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The team plays a critical role in maintaining service continuity, combining technical expertise, structured processes and responsive communication to ensure reliable system performance and efficient issue resolution.

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About the Role

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We’re seeking a Technical Support Officer to deliver frontline and escalated support to Transmax customers, ensuring timely incident resolution and transparent communication throughout the support lifecycle. You’ll act as a key link between customers and internal teams, triaging issues, coordinating responses and contributing to the ongoing reliability of customer systems.

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This is a hands-on, fast-paced environment where teamwork, knowledge sharing and continuous improvement are key.

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What You’ll Do

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- Provide application, infrastructure and software support via phone and email.
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- Act as an escalation point for complex issues, supporting diagnosis and resolution.
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- Log, classify and prioritise tickets in line with SLA requirements.
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- Monitor system health, respond to alerts and perform preventative maintenance.
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- Complete scheduled tasks including system checks, patching, testing and upgrades.
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- Support system deployments and platform updates.
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- Collaborate with internal teams to resolve incidents and improve service outcomes.
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- Maintain and improve operational documentation and procedures.
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- Contribute to customer reporting and continuous improvement initiatives.
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- Participate in an on-call roster to support after-hours customer needs.
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What You’ll Bring

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Experience & Technical Capability

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- 2+ years’ experience in IT or technical support, with hands-on troubleshooting across systems and applications.
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- Experience with ITSM tools and maintaining documentation.
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- Strong knowledge of Windows Server, with exposure to Linux environments.
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- Familiarity with monitoring tools, system maintenance and upgrades.
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- Exposure to AWS, VMware, Veeam, databases, Active Directory or Atlassian tools (desirable).
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- Experience in ITS or similar integrated environments (desirable).
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Skills

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- Strong problem solving and communication skills.
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- Ability to manage competing priorities in a fast-paced, customer-focused environment.
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- Self-motivated, with the ability to work independently and support others.
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Qualifications

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- Tertiary qualification in Engineering, Information Technology or equivalent experience. ITIL certification (v3 or v4) is desirable.
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Why Join Us?

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At Transmax, we offer more than a role – we offer a career with impact.

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- Competitive salary and benefits.
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- Hybrid work model.
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- Continuous learning opportunities.
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- A high-trust, empowering culture that values diversity, inclusion, and sustainability.
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Ready to Apply?

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Your next career chapter is waiting for you at Transmax. If you’re interested, please apply by submitting your CV and a brief cover letter outlining your experience and suitability for the role. We’d love to hear from you!

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If there are any adjustments that need to be made to ensure you have an equitable experience in our recruitment process, please advise us when scheduling your interview.

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Successful applicants will be subject to a National Criminal History and Qualification checks.

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Applicants must hold full Australian working rights. We are unable to offer any visa sponsorship for this opportunity.

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We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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📌 Technical Support Officer (Brisbane)
🏢 Transmax Pty
📍 Brisbane