Job Description

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Join a Team Where People Win

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At Johnstone Supply | The Huestis-Meyers Group, we are more than an HVACR distributor—we are a team committed to helping our customers and employees succeed. As a locally owned business backed by one of the largest HVACR distribution networks in North America, we provide industry-leading products, training, and career opportunities.

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We live by three core values:

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- Make Their Day
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- Make the Team Better
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- Make It Happen
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We are seeking an energetic, customer-focused HVAC Counter Sales Associate who thrives in a fast-paced environment and enjoys helping customers find the right solutions for their HVAC needs.

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Position Summary

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The HVAC Counter Sales Associate serves as the face of our branch by providing exceptional customer service and technical product support to HVAC contractors, technicians, and walk-in customers. This position is responsible for assisting customers with product selection, processing orders, maintaining inventory accuracy, and supporting branch operations.

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The ideal candidate is a team player who enjoys building customer relationships, solving problems, and delivering an outstanding customer experience.

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Key Responsibilities

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Customer Service & Sales

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- Greet customers promptly and provide exceptional service at the sales counter.
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- Assist customers with product selection, pricing, availability, and technical information.
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- Process sales orders, quotes, returns, and exchanges accurately.
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- Build strong relationships with contractors and service technicians to promote repeat business.
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- Recommend additional products and solutions that meet customer needs.
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- Resolve customer concerns quickly and professionally.
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Order Management

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- Enter and process customer orders accurately and efficiently.
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- Coordinate special orders and communicate delivery timelines.
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- Follow up on open orders and keep customers informed of order status.
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- Assist with warranty claims and product returns when necessary.
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Inventory & Warehouse Support

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- Pull and stage customer orders for pickup.
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- Receive, stock, and organize inventory.
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- Assist with cycle counts and inventory accuracy initiatives.
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- Maintain showroom displays and product merchandising.
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- Ensure products are properly labeled and stocked.
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Branch Operations

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- Support branch goals by promoting teamwork and operational excellence.
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- Maintain a clean, organized, and safe work environment.
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- Attend training sessions and stay current on HVAC products, technologies, and industry trends.
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- Follow company policies, procedures, and safety standards.
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- Perform other duties as assigned.
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Qualifications

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- High school diploma or equivalent.
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- Robust customer service and communication skills.
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- Ability to multitask and work in a fast-paced environment.
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- Basic computer skills and experience with point-of-sale or order-entry systems.
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- Ability to lift up to 50 pounds.
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Preferred

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- HVAC, plumbing, electrical, construction, or wholesale distribution experience.
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- HVAC/R product knowledge.
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- Counter sales, inside sales, or customer service experience.
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- Forklift experience or willingness to become certified.
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What We Offer

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Benefits

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- Blue Cross Blue Shield Health Insurance
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- Dental, Vision, and Ancillary Benefits
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- Employer-Paid Life Insurance
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- Employer-Paid Long-Term Disability
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- Paid Holidays
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- Paid Vacation and Sick Time
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- 401(k) with Company Match
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- Johnstone University Online and Instructor-Led Training
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- Career Advancement Opportunities
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Why Join Us?

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At Johnstone Supply | The Huestis-Meyers Group, we believe in creating an environment where people win. If you're looking for a company that invests in its employees, values teamwork, and offers long-term career growth, we'd love to meet you.

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Work Location: In Person

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Industry Experience Preferred: HVAC/R, Wholesale Distribution, Construction Supply, or Related Industry

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Equal Opportunity Employer, including disabled and veterans.n

📌 HVAC Counter Service and Sales Associate - Griffith
🏢 Johnstone Supply
📍 Griffith