Job Description

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Enjoy variety, connecting with people and keeping things organised? Join a village community where your work makes a difference every day.

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Baldwin Living is an Australian family-owned retirement living group, dedicated to helping older people enjoy independence, connection and peace of mind.

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We’re looking for a warm, organised and proactive Village Administration Officer to support our village team and help coordinate home care services through Baldwin Living HomeServe. This is a six-month contract, with the possibility of ongoing permanent employment.

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About the role

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As a welcoming first point of contact for residents, families and visitors, you’ll combine friendly customer service with practical administrative support. Working closely with the Village & Sales Manager and HomeServe team, you’ll help keep village operations and care services running smoothly.

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Your day-to-day responsibilities will include:

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- Responding to resident enquiries and providing reception and administrative support.
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- Provide sales support, including preparing documentation and assisting with village tours.
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- Scheduling HomeServe services, coordinating appointment changes and arranging replacement support workers.
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- Liaising with residents, home care participants, support workers and service providers.
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- Maintaining accurate records, processing orders and supporting invoicing and resident billing.
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- Helping organise resident activities,



village events and staff schedules.
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- Supporting village sales enquiries and communicating maintenance or resident wellbeing concerns to the appropriate team.
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About you

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You’re approachable, dependable and enjoy helping others. You can manage competing priorities, stay calm when plans change and follow through on the details.

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You’ll bring:

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- At least two years’ experience in administration or residential care management.
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- Robust communication and customer service skills.
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- Excellent organisation, accuracy and attention to detail.
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- Confidence using Microsoft Office and learning new systems.
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- A respectful, empathetic approach and discretion when handling confidential information.
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- Experience in home care scheduling, retirement living or aged care would be well regarded.
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- A relevant administration qualification (desirable).
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- A current satisfactory National Police Clearance or willingness to obtain (essential).
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Why join Baldwin Living?

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- Enjoy a varied role combining administration, service coordination and resident interaction.
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- Build meaningful relationships within a welcoming village community.
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- Contribute to services that support older people’s independence and wellbeing.
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Interested?

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Click Apply and submit your resume and a brief cover letter outlining your relevant experience and interest in the role.

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📌 Village Administration Officer - 6 month contract (Sydney)
🏢 Baldwin Care Group
📍 Sydney