Job Description

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About the position:

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As a Client Advisor, you will provide bespoke and informative consultations to clients, helping them discover or design their dream pieces, whether in person or through online consultations. This is a full-time, permanent position at our beautiful showroom in Melbourne working Tuesday to Friday 9am-5pm and Saturdays 8am-4pm, with alternating late nights until 7pm Wednesday to Friday. We'll soon be opening on Sundays, so availability to work Sundays is required moving forward.

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If you already have a passion for jewellery, or simply love working with people and are keen to learn all about jewellery and diamonds, we’d love to hear from you!

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Key responsibilities include:

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- Through in-person and online consultations, you'll be assisting clients in selecting jewellery, offering personalised advice and education, guiding them through the customisation process, and preparing independent custom quotes; and
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- Coordinate aftercare services consultations including resizing, repairs, and lifetime warranty claims, with a quick turnaround and high client satisfaction
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- Promoting Cullen Jewellery’s commitment to ethical practices and community initiatives
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- Participating in the daily setup and opening of the showroom, and ensuring the cleanliness of consultation desks and other showroom areas.




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- Completing ad-hoc tasks such as stock takes, changing product displays, and managing postage tasks as required
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What are we seeking?

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- Proven experience in a sales or customer service role, ideally within the premium jewellery or retail industry;
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- High attention to detail and commitment to providing exceptional client experiences
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- Strong organisational and time management abilities, with the ability to work flexibly and adapt to changing priorities and processes;
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- Ability to work effectively as part of a team to achieve common goals;
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- The right to work in Australia; and
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- Capacity to work a consistent Tuesday to Saturday roster, plus Sundays once we begin Sunday trading.
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What we offer:

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- A supportive and collaborative work setting;
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- An Employee Assistance Program for you and a family member to utilise;
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- Generous staff and family / friend discounts;
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- Team events and initiatives included as part of our wellbeing program;
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- Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
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- The opportunity to join a growing company with a global presence - you really can take your career anywhere!
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#cullenjewellery

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📌 Client Advisor - Full time (Melbourne)
🏢 Cullen Jewellery
📍 Melbourne