Job Description

n Customer Service RepresentativeRoland Corporation Australia | Full-timen

About Roland Corporation Australian

Join Roland Corporation Australia, part of a global leader in electronic musical instruments and audio equipment, with iconic brands including Roland and BOSS. Work with products that inspire creativity and help deliver a great customer experience.

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The person we’re looking forn

We’re looking for a positive, approachable problem-solver who enjoys helping people, takes ownership and follows things through. You’ll bring strong attention to detail, initiative and a keen eye for improving how things work.

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About the rolen

In this varied customer service role, you’ll support customers, our dealer network and internal teams with enquiries and orders, with a particular focus on coordinating service, repairs and spare parts. You’ll work with our in-house Technician, Warehouse and authorised repair agents to keep matters moving and customers informed.

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What you’ll be doingn

Customer Service

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- Respond to product, pricing, availability and delivery enquiries from customers and dealers.
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- Process customer orders and assist with amendments, backorders, delivery issues and returns.
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- Take ownership of customer issues, working with colleagues to find practical solutions and keeping customers informed.
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Service, Repairs & Spare Parts

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- Coordinate service requests, repairs and returns, liaising with our Technician, Warehouse and authorised repair agents.




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- Keep customers updated on assessments, repair quotes, approvals, parts availability, delays and completion.
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- Handle spare-parts enquiries, confirm compatibility, pricing and availability, and process quotes and orders.
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Teamwork & Improvement

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- Maintain accurate records and information in our business systems.
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- Work collaboratively with colleagues across Customer Service and the wider business.
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- Identify opportunities to improve processes, communication and the customer experience.
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What you’ll bringn

We are looking for someone who has:

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- A positive, people-first attitude and commitment to great customer service.
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- A strong eye for detail and pride in getting things right.
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- Initiative, practical problem-solving skills and a desire to improve processes.
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- Excellent organisation and the ability to manage competing priorities.
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- Explicit, confident written and verbal communication.
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- The initiative to work independently while collaborating effectively with others.
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- Confidence using business systems and standard office applications.
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Experience in customer service, administration or coordination would be valuable. Experience with service, repairs, spare parts or technical products would be an advantage, but isn’t essential.

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An interest in music is welcome, but a willingness to learn matters more than product expertise from day one.

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📌 Customer Service Representative -Roland Corporation Australia (Sydney)
🏢 Roland Corporation Australia Pty
📍 Sydney