Summary

We are currently seeking a Business Development Representative to be based in either Sydney or Melbourne to work within our Global Marketing Team. You will collaborate with our Head of Demand Generation and sales team in the APAC region to execute successful campaigns and lead business development strategies. You should be a driven, high-energy individual who can identify, create and qualify sales opportunities through a mix of outbound, strategic and targeted account prospecting. You will need to develop a solid understanding of our products and be able to articulate our value proposition to customers to develop a pipeline of qualified leads and appointments for our APAC sales team.

You will also be responsible for maintaining and managing the lead and opportunity records in Salesforce to ensure that all qualified information is available and up to date.

About Smart Communications

Smart Communications is the trusted choice for regulated enterprises looking to modernize complex processes and connect with customers in the moments that matter most. Its Conversation Cloud™ platform powers frictionless, compliant, digital-first experiences through omnichannel communications, intelligent orchestration, secure data capture, and digital archival. More than 700 enterprises worldwide-including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp-rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and accelerate digital transformation. Today, with over 30 pre-built connectors, Smart Communications integrates seamlessly with trusted enterprise systems including Salesforce, AWS, Guidewire, DuckCreek, OneSpan, and Pega, and powers more than 60 billion mission-critical customer conversations each year. Who are you?

- Experienced in or be willing to learn Business Development skills
- Proven track record of achieving or exceeding qualified meeting targets
- Skilled in tele-prospecting, lead qualification, and building long-term prospect relationships
- Experience in outbound sales development targeting executive-level contacts at large enterprises
- Background in SaaS, enterprise software, or CCM is a strong advantage
- Comfortable working across complex sales cycles and high-value opportunities
- Excellent verbal and written communication skills
- Proactive, highly energetic, self-starter with a strong can-do attitude
- Thrives in quick-paced environments, managing multiple campaigns simultaneously
- Proficient in Salesforce (CRM power user / "black belt" level)
- Hands-on experience with a range of sales techniques, including cold calling
- Familiar with tools such as Salesloft, Cognism, and LinkedIn Sales Navigator
- Works well within cross-functional teams, especially alongside Marketing and Sales
- Ambitious professional eager to join a fast-growing tech company with best-in-class products, global collaboration, and generous commissions

The responsibilities of the role include:

- Timely follow-up and accurate qualification of inbound inquiries and marketing campaign leads
- Create strategic campaigns with Salesloft cadences, collaborating with sales representatives on key target accounts




- Strategic outbound calling, email and prospecting cadences into new and existing accounts
- Maintaining and leveraging the database of prospects to effectively identify new targets for sales and marketing
- Ability to gather key information and insight into target organisations
- Identifying decision makers amongst the targeted leads to start the sales process
- Building relationships with decision makers in target accounts
- Strong focus on customer experience ensuring a smooth transition to the field sales team
- Capturing of accurate and complete information in SFDC
- Building relationships with Sales team
- Attending Live events, networking and building relationships with customers and prospects
- Available to travel at least 50% of the year.

What we're looking for:

Must have skills/experience:

- Excellent tele-prospecting and qualification skills
- Experience in outbound sales lead development targeting executives within large enterprises. Experience in Financial Services, Insurance and Government industries is a plus.
- Exceptional verbal and written communication skills
- Highly energetic and self-starter
- Able to work in fast-paced environmentHighly proficient level computer skills including MS Word, PowerPoint, Excel and Outlook
- Highly proficient with Salesforce/alternate CRM
- Highly proficient with online database tools (Salesloft, Cognism and LinkedIn Navigator)

Advantageous skills/experience:

- Analytical Ability - effectiveness in analysing situations and identifying key issues.
- Planning and execution - monitoring progress, taking action when necessary to rectify situations / meet deadlines.
- Proactive - taking responsibility for making things happen.
- Social Magnetism - taking actions, which show awareness of one's own impact on others.
- Teamwork - collaborating with and promoting collaboration between different parts of the business.
- Technical expertise - keeping up to date technically within one's own functional area.
- Adaptability - stability of performance under uncertainty and pressure.
- Communication & influence - using appropriate interpersonal styles and methods of communication to influence others positively to obtain agreement between different interests.

We look for the following SMART values in everyone we hire at Smart Communications:

- Speak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We're not complainers we're problem solvers.
- Make a Difference - We focus on the things that matter and prioritise the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don't sit on the sidelines.




- Agile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask 'why?' so that we can help remove complexity. We don't allow hurdles to get in our way.
- Results-Focused - We get stuff done by being productive, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don't believe in being busy for the sake of being busy, we focus on productivity.
- Teamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don't want anyone to feel disengaged, we're in this together!

What's the deal? We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive. All our packages include an annual bonus based on the Company's performance, so we are all incentivised to over-achieve!

In addition to a friendly, flexible and fun working environment, we provide a range of other benefits, including vision benefits, subsidised gym membership, EAP, 20 days holiday allowance plus and additional day off for your birthday!

Located in Surry Hills, Canberra or Brisbane our offices are a friendly, tight-knit environment that house our APAC Sales, Marketing, Technology, Customer and Corporate teams. This role can be based at either our Sydney office with a hybrid setup or Melbourne on a remote basis.

So, if we interest you, please let us know by applying for this position and tell us all about yourself.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.

To learn more about Smart Communications visit:

https://www.smartcommunications.com/

About Smart Communications

Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud™ platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today's digital-focused, customer-driven world while also simplifying processes and operating more efficiently. Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific.

Smart

Communications' Conversation Cloud platform includes the enterprise-scale customer communications management (CCM) power of SmartCOMMTM, forms transformation capabilities made possible by SmartIQTM and the trade documentation expertise of SmartDXTM. In 2021, the company acquired Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry. To learn more, visit smartcommunications.com.

📌 Business Development Representative (Sydney)
🏢 Smartcomms
📍 Sydney