Position Overview

Be a key leader in the management of a newly redeveloped, mid-sized shopping centre in Melbourne’s thriving western suburbs. This vibrant centre features an impressive mix of approximately 80 tenancies, including well-known national brands across retail, food, banking, and professional services, as well as office spaces. As Centre Manager, you will be responsible for the overall performance, operations, and day-to-day management of the centre. This pivotal role encompasses tenant engagement, customer experience, operational delivery, marketing initiatives, and commercial outcomes.

You will play a critical role in fostering strong tenant relationships, driving foot traffic and sales performance, and ensuring the centre delivers a high-quality, engaging environment for both retailers and customers. With a strong focus on operational excellence, you will ensure the asset is well-maintained, compliant with all relevant legislation, and adheres to best practices in safety and risk management.

This is an exciting opportunity for a proactive and commercially minded professional to lead a dynamic retail destination and contribute to its continued success and growth.

Key Responsibilities

1. Operational Management

- Oversee day‑to‑day centre operations including security, cleaning, maintenance, and facilities management.
- Ensure the centre complies with all legislative, safety, and operational standards.
- Manage contractor performance, service agreements, and procurement activities.
- Oversee risk management, incident reporting, and emergency procedures.

2. Tenant & Stakeholder Management

- Act as the on-site contact for tenants, fostering positive relationships and supporting retailer performance.




- Manage lease obligations, tenancy fit‑outs & refurbishments, tenancy disputes, and operational queries.
- Work closely with leasing teams to support tenant mix strategy, renewals, and new leasing opportunities.
- Build strong relationships with local authorities, community groups, and key commercial partners.

3. Financial & Commercial Management

- Provide feedback and input in relation to operating budgets, capital expenditure budgets, and forecasting.
- Suggest revenue opportunities, cost efficiencies, and profitability.
- Monitor financial performance and provide regular reporting to senior management or owners.

4. Marketing & Customer Experience

- Oversee centre marketing activities, campaigns, and events to increase foot traffic and customer engagement.
- Ensure the centre delivers a safe, welcoming, and high‑quality customer experience.
- Analyse customer trends, feedback, and market insights to improve the centre’s performance.

5. Leadership & Team Management

- Lead and develop onsite contractors and team members including operations, admin, customer service, and marketing teams.
- Promote a positive culture focused on customer service, safety, and operational excellence.
- Conduct regular performance reviews and ensure ongoing contractor development.

Skills & Qualifications

Essential

- Proven experience in centre management,



commercial property management, or retail asset management.
- Solid understanding of retail operations, facilities management, and leasing processes.
- Excellent communication, negotiation, and relationship‑building skills.
- Financial acumen with experience in budgeting, forecasting, and financial reporting.
- Strong leadership and team‑management capabilities.
- Ability to work in a fast‑paced environment with competing priorities.
- Knowledge of WHS legislation and risk management best practices.
- Understanding of basic leasing practices and have the ability to engage in initial conversation with prospective and current tenants.

Desirable

- Tertiary qualifications in Property, Business, Facilities Management, or a related field.
- Experience with commercial property software systems (e.g. MRI, Cirrus 8).

Key Attributes

- Commercially minded with strong problem‑solving ability.
- Customer‑focused with a passion for delivering memorable experiences.
- Highly organised, proactive, and resilient under pressure.
- Strong collaborator with a professional and approachable manner.

What's in it for you?

- Be a key part of a close knit team managing a stunningly newly developed Centre

- Competitive salary

If you would like further information, please contact Danielle Goldman on [email protected] for a confidential discussion. Please note that applications from agencies will not be considered at this time. Please note that due to high application volumes, only short listed candidates will be contacted. To be eligible to apply for this role you must be legally permitted to work in Australia.

📌 Center Manager - Shopping Centre (Melbourne)
🏢 Teska Carson
📍 Melbourne