Job Description

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Customer Service Representative

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SNSW Clerk Grade 3 /4 - starting annual salary $74,118. Salary for part-time appointments will be paid on a pro rata basis, plus superannuation and leave loading.

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Employment Type: 12-month Temporary Part-Time opportunity (20 hours per week). Working Monday to Friday, this role offers a minimum of four hours per shift and the potential to transition into an ongoing position.

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Location: Gunnedah Service Centre

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Please note: This recruitment will only be used to fill roles or create a talent pool for this specific location and immediate surrounding area.

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Looking for a role where you can make a genuine difference in your local community while building a long-term career? Join our close-knit Gunnedah team, where collaboration, knowledge sharing and supporting one another are part of everyday life. You'll play an important role in helping customers access essential services, while learning from experienced colleagues who are passionate about what they do. With a supportive team culture, opportunities to grow and develop, and the chance to make a meaningful impact every day, this could be the role you've been looking for. If you're seeking stability, purpose, and a workplace where you can build a lasting career, we'd love to meet you.

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What are ‘hub and spoke’ Service Centres?

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In some regional or remote areas, a ‘hub’ Service Centre acts as the parent of one or more ‘spoke’ Service Centre locations. The hub and spoke models share a leadership team and operate in such a way that team members will be required to work between locations.
n Gunnedah Service Centre is a spoke site for Narrabri Service Centre.

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n About you
n We're looking for people who are friendly, adaptable and passionate about helping others. You thrive in a customer workplace where priorities shift quickly and no two days are the same.

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You stay calm under pressure, can balance competing demands, and bring warmth, confidence and professionalism to every interaction. Most importantly, you have a positive attitude, strong work ethic and a genuine willingness to learn and grow.

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What You'll Bring
n You don't need to have all the answers on day one. We're looking for people with the right mindset and a willingness to learn.

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A passion for helping people and delivering great face-to-face customer service

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Strong communication skills and the ability to build rapport with a diverse range of customers

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Confidence solving problems and navigating customer enquiries





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The ability to stay calm, adaptable and professional in a busy environment

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Comfort using technology and learning new systems

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Reliability, flexibility and a willingness to support the team, including working additional hours when

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A collaborative approach, strong attention to detail and professionalism when handling confidential information

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n Your Impact

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Every interaction counts! As a key member of the Service Centre team, you'll help create smooth, positive experiences for customers by understanding their needs, providing clear information and guiding them through the next steps. Whether you're resolving enquiries, navigating systems or finding the right solution, you'll help make complex processes easier to understand and ensure customers leave feeling informed, confident and supported.

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How to apply
n Please submit your resume and a cover letter outlining how your experience aligns with the focus capabilities of the role.

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Closing Date: Friday 30 October 2026 at 9:59am

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Further Information:
n For enquiries relating to recruitment please contact Joy Lethieullier via [email protected]

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About Service NSW

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Service NSW makes it easier to access government services for people and businesses across NSW.

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At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.

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Operating hours:
n In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays.

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The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.

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Full-time – 70 hours per fortnight

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Hours are also subject to change based on the needs of the business.

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What we offer

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Personal development – excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities.

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Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available

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Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.

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Click Here to access the Role Description . For enquiries relating to recruitment please contact Joy Lethieullier via servicedeliveryrecruitment.

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Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

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Click here to view our approach on the use of AI in recruitment.

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A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

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Careers at Department of Customer Service
n A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that perks people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

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Belong in our diverse and inclusive workplace
n The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

n You can view our full diversity and inclusion statement here.

n We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

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For more information, please visit
Information on some of the different types of disabilities
n Information on adjustments available for the recruitment process

📌 Customer Service Representative - Gunnedah
🏢 NSW Department of Customer Service
📍 Gunnedah