Must Have Skills: /n /n

- /n Understanding of contact Center Cloud domain : Amazon Connect for Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot. /n
- /n Business Analyst skills /n
- /n Understanding of the Contact Center domain

Detailed /n Mandatory Skills /n /n - /n 5+ years experience /n - /n Understanding of the Contact Center domain /n - /n Amazon connect /n - /n Business Analyst skills /n /n Responsibilities /n /n - /n Interact with Business teams to gather Requirements. /n - /n Interact with Implementation / Support teams to refine requirements /n - /n Create required documentation to communicate requirements between project implementation and Business Teams.

Minimum Years of Experience 5

Top 3 responsibilities you would expect the Subcon to shoulder and execute /n /n - /n Interact with Business teams to gather Requirements. /n - /n Interact with Implementation / Support teams to refine requirements /n - /n Create required documentation to communicate requirements between project implementation and Business Teams. /n /n /n

📌 Contactenter Business Analyst (Melbourne)
🏢 Infosys APAC
📍 Melbourne