/n Customer Service Officer (Receptionist) /n Eagle Farm, Brisbane | Full-Time Permanent /n /n Join a Growing Healthcare Leader /n /n RediMed is a prominent healthcare organisation with a national presence aiming to create a healthier, more resilient Australia. Our mission is to provide exceptional care through our multidisciplinary approach to end-to-end health solutions. We do this by offering a full range of health services including: /n /n
- Pre-Employment Medicals
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- Health Surveillance and monitoring
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- Injury Treatment
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- Rapid Medical Intervention (including surgery)
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- Drug and Alcohol testing
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- Skin checks
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- Vaccination clinics
/n /n With a team of expert Surgeons, General Practitioners, Physiotherapists, Occupational Therapists, Exercise Physiologists, Nurses, Medico-Legal Advisors and Administration Support Team. We pride ourselves on providing high-quality, patient-centered care in a supportive environment. Our team is dedicated to excellence, collaboration, and continuous improvement. /n /n About the Role /n We’re looking for an enthusiastic and customer-focused Customer Service Officer to join our team at our Eagle Farm clinic.
An exciting time to join through a period of rapid growth due to an acquisition. /n /n This is a busy, fast-paced role that offers genuine variety. You’ll be the face and voice of RediMed, supporting patients, clients, and visitors through face-to-face interactions, phone calls, emails, bookings, and a wide range of administrative tasks. There is also variety in working hours with shifts varying between the hours of 7:30am-5:30pm Monday – Friday. /n /n No two days are the same.
You’ll thrive if you enjoy keeping busy, helping people, and working collaboratively within a supportive healthcare setting. /n /n What You’ll Be Doing /n /n
- Providing a professional and welcoming experience for patients, clients and visitors
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- Managing clinic reception and patient arrivals
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- Responding to a high volume of phone and email enquiries
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- Scheduling appointments and coordinating bookings
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- Monitoring patient flow and assisting with wait-time management
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- Processing payments, invoicing and related administration
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- Managing patient records and documentation to ensure accuracy and compliance
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- Supporting a range of administrative and operational tasks across the clinic
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- Assisting colleagues and collaborating with teams across the business as required
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- Contributing to the smooth day-to-day running of a busy healthcare clinic
/n /n About You /n You’ll be someone who genuinely enjoys helping people and delivering outstanding customer service in a fast-paced environment. /n /n To be successful, you’ll bring: /n /n
- Excellent communication and interpersonal skills
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- A positive, professional and approachable manner
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- Strong organisational skills and attention to detail
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- Confidence managing competing priorities in a busy environment
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- Sound computer and technology skills
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- A team-focused mindset and willingness to help wherever needed
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- A patient-centred approach with care at the heart of everything you do
/n /n While not essential, experience in the following areas will be highly regarded: /n /n
- Medical, allied health or healthcare administration
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- Pre-employment medicals or occupational health services
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- Medicare and HICAPS processing
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- Practice management systems such as Genie or similar software
/n /n /n Why RediMed? /n /n
- Free parking onsite
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- Professional development support
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- Birthday leave
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- Salary packaging
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- Quick-growing business with career progression opportunities
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- Regular social events
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- EAP support which includes financial advice.
/n /n /n Applicants of all skills and experience levels are encouraged apply for this position as full training will be provided. /n /n To apply, click APPLY NOW or, email your resume to
[email protected] with a cover letter or, short paragraph outlining your suitability to the role. /n
📌 Customer Service & Administration Officer (Healthcare) (Brisbane)
🏢 Redimed
📍 Brisbane