In your role as Customer Service Manager, your responsibilities will include but are not limited to:

- Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided.
- Ensuring operational efficiency within the organisation.
- Providing direction and feedback to team members and assisting with recruitment.
- Managing, motivating and developing staff providing customer service.
- Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided.
- Liaising with other organisational units, service agents and customers to identify and respond to customer expectations.
- Meeting and exceeding client KPI’s.



The Skills and Expertise:

To be considered for this role, you are required to have:

- Minimum 3 years experience.
- Exceptional customer service experience.
- Solid attention to detail and time management / organisation skills.
- Highly developed verbal & written communication skills.
- The ability to manage and communicate to staff and clients.
- Problem solving skills.
- Intermediate computer skills (Word, Excel, Outlook).
- Dependable, highly organised and motivated.
- Own car and Drivers Licence.

📌 Customer Service Manager (Sydney)
🏢 V.D.G.
📍 Sydney