Customer Service & Operations Coordinator based in Kingsgrove /n Your new company /n Work for a well-known facilities service based in Kingsgrove. Your new role /n - Direct and manage the allocation of works to their Service Delivery Partners (SDPs), including managing variation request protocols through both process and system.
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- Monitor and follow up on the progress of works to completion through our Works Management System (WMS).
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- Provide exceptional customer service at all times, ensuring customer satisfaction and addressing any issues promptly.
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- Ensure adherence to SDP safety protocols and handle escalations as per the established procedures.
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- Maintain accurate and up-to-date records of all maintenance requests and their progress in the client system.
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What you'll need to succeed /n
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- Proven experience in data entry with a high level of accuracy.
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- Previous contact centre/customer service experience
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- High attention to detail
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- Strong knowledge of CRM systems and MS Office.
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- Exceptional attention to detail.
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- Ability to work independently and manage multiple tasks within the specified time frame.
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- Excellent communication and customer service skills.
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- Previous experience in a facility management or service delivery environment is a bonus.
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What you'll get in return /n
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- $36.81 - 38.89 p/h + super (depending on experience)
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- Ongoing temporary with potential to go Permanent /n
- Based in Kingsgrove (parking close by)
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- Initially Monday to Friday 8am - 6pm roster (must be versatile in future to work weekends occasionally)
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- ASAP start
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- Friendly, supportive and flexible team
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What you need to do now /n
/nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to
[email protected]/n
/nIf this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career./n
/n#3024933/n
📌 Customer Service & Operations Coordinator (Sydney)
🏢 Hays
📍 Sydney