/n Customer Service RepresentativeRoland Corporation Australia | Full time/n About Roland Corporation Australia/n Join Roland Corporation Australia, part of a global leader in electronic musical instruments and audio equipment, with iconic brands including Roland and BOSS. Work with products that inspire creativity and help deliver a great customer experience. /n The person we’re looking for/n We’re looking for a positive, approachable problem-solver who enjoys helping people, takes ownership and follows things through. You’ll bring strong attention to detail, initiative and a keen eye for improving how things work. /n About the role/n In this varied customer service role, you’ll support customers, our dealer network and internal teams with enquiries and orders, with a particular focus on coordinating service, repairs and spare parts.

You’ll work with our in-house Technician, Warehouse and authorised repair agents to keep matters moving and customers informed. /n What you’ll be doing/n Customer Service /n /n

- Respond to product, pricing, availability and delivery enquiries from customers and dealers.

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- Process customer orders and assist with amendments, backorders, delivery issues and returns.

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- Take ownership of customer issues, working with colleagues to find practical solutions and keeping customers informed.

/n /n Service, Repairs & Spare Parts /n /n

- Coordinate service requests, repairs and returns, liaising with our Technician, Warehouse and authorised repair agents.

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- Keep customers updated on assessments, repair quotes, approvals, parts availability, delays and completion.

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- Handle spare-parts enquiries, confirm compatibility, pricing and availability, and process quotes and orders.

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- Maintain accurate records and information in our business systems.

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- Work collaboratively with colleagues across Customer Service and the wider business.

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- Identify opportunities to improve processes, communication and the customer experience.

/n /n What you’ll bring/n We are looking for someone who has: /n /n

- A positive, people-first attitude and commitment to excellent customer service.

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- A strong eye for detail and pride in getting things right.

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- Initiative, practical problem-solving skills and a desire to improve processes.

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- Excellent organisation and the ability to manage competing priorities.

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- Clear, confident written and verbal communication.

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- The initiative to work independently while collaborating effectively with others.

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- Confidence using business systems and standard office applications.

/n /n /n Experience in customer service, administration or coordination would be valuable.

Experience with service, repairs, spare parts or technical products would be an advantage, but isn’t essential. /n An interest in music is welcome, but a willingness to learn matters more than product expertise from day one. /n /n /n /n

📌 Customer Service Representative -Roland Corporation Australia (Sydney)
🏢 Roland Corporation Australia Pty
📍 Sydney