About the role

As a Customer Service Specialist, you'll be the first point of contact for our dealer network, ensuring every interaction reflects the quality and professionalism of the Hunter Douglas brand. Working closely with Sales, Operations, and Manufacturing teams, you'll manage customer enquiries, provide product support, coordinate orders, and help deliver a seamless customer experience from order placement through to delivery.

Key responsibilities

- Provide exceptional customer support via phone and email to our dealer network
- Deliver accurate product information and recommendations
- Manage customer enquiries relating to orders, warranties, returns, and parts
- Process and monitor customer orders, including urgent, remake, rework, and backorder requirements
- Proactively communicate order status updates, stock availability, and delivery timelines
- Investigate and resolve freight, delivery, and damaged goods issues
- Partner closely with Regional Sales Managers to support customer relationships and business growth
- Prepare and distribute customer reports, including order status and backorder updates
- Support customer communications, product updates, and key business announcements
- Liaise with internal teams to resolve order holds and customer concerns promptly

About you

- Experienced in customer service, order management or a similar customer-facing role




- A confident communicator who enjoys building relationships and helping customers find solutions
- Highly organised, with strong attention to detail and the ability to manage competing priorities
- Proactive and solutions-focused, taking ownership of enquiries and following issues through to resolution
- Comfortable using business systems and learning technical product information
- A collaborative team player who enjoys working across different teams and contributing to shared goals
- Experience in manufacturing, wholesale, construction or another product-based industry will be highly regarded
- Existing Australian working rights required

About us Hunter Douglas is the world's leading manufacturer of window coverings and a major manufacturer of architectural products. With more than 100 years of innovation, we've defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.

Perks

- Join a global market leader and trusted premium brand
- Be part of a supportive and collaborative team culture
- Hybrid working arrangements, with one day working from home after training
- Access learning and career development opportunities to support your professional growth
- Paid birthday leave, monthly office celebrations and access to social club
- Generous employee discounts on our products

📌 Customer Service Specialist - Permanent (Rydalmere)
🏢 Hunter Douglas
📍 Rydalmere