About the role A great prospect exists to join a leading family owned textile distributor, in a part time Customer Service position, providing professional, responsive and efficient support to our customers, sales representatives and internal departments.

The position combines customer service, sales order processing, general administration and coordination with our warehouse, purchasing and marketing teams. The successful applicant will be customer-focused, organised and proactive, with the ability to manage competing priorities, resolve enquiries and contribute positively to the smooth operation of the business. Experience in phone based customer service preferred.

Key responsibilities

- Respond professionally and promptly to customer enquiries by telephone and email

- Assist customers with product enquiries, order placement, stock availability, backorders, freight and delivery information

- Process customer orders accurately and efficiently, ensuring a high standard of attention to detail

- Develop positive, professional relationships with customers and contribute to a consistently high standard of customer service

- Work collaboratively with our small customer service team to maintain a supportive, efficient and solutions-focused working environment

- Provide general administrative support across the business, including assistance to management

- Liaise closely with Purchasing,



Reception and Warehouse teams to coordinate customer orders, stock availability and timely despatch

- Build strong working relationships with National Account Managers, providing reliable support for customer enquiries and sales-related activities

- Manage daily priorities effectively while maintaining accuracy and attention to detail

About you

- Excellent verbal and written communication skills
- A friendly, professional and customer-focused approach

- Strong organisational skills and the ability to manage multiple tasks

- Accuracy and attention to detail, particularly when processing orders and customer information

- Confidence using computer systems and the ability to learn new software
- A proactive, flexible and solutions-oriented attitude
- The ability to work both independently and as part of a team

- Reliability, accountability and a genuine willingness to contribute to the success of the business

About us

Wortley Group is a leading wholesaler of leading textile brands to the interior design, commercial and residential furnishing industry. 100% Australian family owned, we value professionalism, teamwork, initiative and a commitment to delivering excellent customer service. As a long-established business, we recognise the importance of building strong relationships with our customers and supporting one another across the organisation.

📌 Customer Service (Mulgrave)
🏢 Wortley Group
📍 Mulgrave