Start your career in Quality and Telecommunications!

Join Service Stream's Telecommunications team and build valuable skills in quality, compliance and operational excellence within a national organisation. We are looking for a motivated and detail-oriented Desktop Quality Coordinator to support our Quality team. This is an excellent opportunity for someone early in their career who enjoys working with data, problem solving and learning how quality standards are applied in a real-world operational environment.

Working alongside experienced professionals, you'll receive training and support while helping to review completed works, identify trends and contribute to continuous improvement initiatives across our national operations.

If you're looking to develop a career in quality, compliance, administration, business support or telecommunications, we'd love to hear from you.

About the role In this role, you'll learn how quality processes support the successful delivery of telecommunications projects and services.

Your responsibilities will include

- Reviewing completed work and documentation to ensure quality requirements have been met
- Conducting desktop-based quality checks and audits using established processes and guidelines
- Identifying trends, inconsistencies or areas for improvement and escalating findings where required
- Assisting with the preparation of quality reports and audit outcomes
- Maintaining accurate records and quality documentation
- Working with internal teams to support quality improvements and resolve issues




- Using Microsoft Excel and other systems to analyse information and track performance

About you We're looking for someone who is eager to learn, has a strong eye for detail and enjoys working with information and processes. You may be a recent graduate, an administrator looking to take the next step in your career, or someone with experience in customer service, coordination, compliance or data-focused roles.

Our ideal candidate will have:

- Strong attention to detail and the ability to work accurately with large volumes of information
- Good analytical and problem-solving skills
- Intermediate to advanced Microsoft Excel skills
- Strong organisational skills and the ability to manage multiple tasks
- Transparent written and verbal communication skills
- A willingness to learn and develop new skills
- A positive attitude and a continuous improvement mindset

While not essential, experience in any of the following areas would be beneficial:
- Administration or coordination roles
- Data entry, reporting or document management
- Quality, compliance or audit support activities
- Customer service or stakeholder-facing positions
- Construction, utilities, telecommunications or service delivery environments





About us Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries - we keep communities connected.

Your next role comes with:

- Career development – we offer growth opportunities and support internal mobility. You will also have access to skill enhancement through our online learning system.
- Access - discounts for hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, and Specsavers. We also offer access to novated leasing and a share matching program.
- Paid leave - parental, cultural, community service, defence, study, corporate volunteering and purchased leave available.
- Culture – we are dedicated to fostering a workplace environment that values safety, diversity and inclusion, and meaningful recognition.

How to apply Please submit your interest with the apply button where you will be directed to create a profile and apply via our system Workday. Applications may be reviewed before the closing date, so please don’t hesitate to apply!

We celebrate diversity at Service Stream and welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups. If you require any reasonable adjustments to the recruitment process, please email [email protected].

📌 Desktop Quality Coordinator (Melbourne)
🏢 Service Stream
📍 Melbourne